Why is Microsoft providing wrong codebase updates for an Intel based cpu machine running Microsoft Windows Professional 10 and acting like a virus?

Norton Refernce 38786860

Hello Martin!

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DJ M has joined the chat

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Thank you for contacting Microsoft Support. I am DJ M. How can I help you today?

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Hi there! It seems that the information you entered did not go through completely, can you please tell me more about the issue? Thanks.

Hi I was speaking to one of your agents

1472398955

of the name Cyril Y

Thank you for providing this to me, kindly provide me a few minutes to review the case.

np

Just to confirm the service is still running

Thank you for patiently waiting. Upon checking it here on our end. You are having issue with Windows update. Am I correct?

I am expecting to be able to run SC Delete wuauserv

to delete this Windows Update Service after restarting it had no affect on it

May I know what error you are having when you run the command?

There is nothing shown

background: https://answers.microsoft.com/en-us/windows/forum/all/why-is-microsoft-providing-wrong-codebase-updates/

I am following the procedure https://www.technipages.com/delete-services

How to Remove Services in Windows 10

Posted on July 17, 2018 by Mitch Bartlett 5 Comments

Remove services from the list in the services.msc utility in Microsoft Windows with one of these two options.

Option 1 – Command

You can also remove services using a command line. Hold down the Windows Key, then press “R” to bring up the Run dialog.

Type “SC DELETE servicename“, then press “Enter“.

“servicename” should be the exact name of the service.

Also, can you please tell me why are you trying to delete the Windows update services?

Se background link I posted

Please see the background link I posted

Yes I have seen it. Basically we can just disable it permanently on the registry but I think that may be a hard steps for you. Also I do not want to have a mistake and mess up your PC.

I am unsure why the correct procedure will not delete a service with the correct management tools could you explain why it is not being deleted?

Basically Windows update services cannot be deleted, it can only be disable the update from automatically updating your PC.

The control procedures for disabling the service do not function . These are overwritten and the service starts running of its own accord when I have disabled it permanently.

The control procedures for disabling the service do not function . These are overwritten and the service starts running of its own accord when I have disabled it permanently.

And for you information disabling the update is not recommended on our devices since Windows updates also helps us fix some issues on the older version of our OS

Well I don't want it don't need it infecting my machine with the wrong code base software

I see, then if you don't mind I can access your computer and do the work. Are you cool with that?

Microsoft dump 66k of files .5Gigabyte for AMD64 on my machine which will not run on processor I call that a virus.

I am not on same machine

And its behind a firewall

I understand. Thank you for that. But if you really want to disable it I can send the steps on your email and perform it on your most convenient time.

You have not provided any correct updates since January as your update service is seriously flawed

yes please send it to my email

and also provide it here

I truly understand your side. I will be sending the email after the chat.

please send the information here

Sure thing, kindly save the information that I will be providing to you.

1- Open Registry (regedit)

2- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate\UX\Settings

3- In the right pane, right click on a space/blank area> Choose "New"> Select "Dword (32 bit) Value"> Name it as DeferUpgrades and set the value to 1

4- On the same page, look for DeferFeatureUpdatesPeriodInDays and set the value to 365. If the value name is not existent, you need to create it just like the instructions in step #3.

5- Open services.msc and look for Background Intelligent Transfer Service, Cryptographic Service and Windows Update Service>Stop them and set them as manual

6- Open File Explorer and navigate to C:\WINDOWS and rename SoftwareDistribution to SoftwareDistribution.old

6- Restart PC

Why is this not published as link on a technote

This doesn't work

I have tried it before Microsoft Office reinstalls it. When it detects the keys changed

Hence why I wanted to remove it

May I know what are you referring on the Microsoft Office reinstalls it?

yes that is correct

Basically the 2 is not related. When you install an app of Microsoft Office, it doesn't affect the Registry.

Well Microsoft does not start after this procedure messes with crypto services. It fails to recover or start up and you have to reinstall to restore it to working condition . Which then installs Windows Update again !

I have already been round this route several times

I asked for a port and server address so that they ports and address could be blocked in the router. Its never been forthcoming

If you would like we can perform a custom or clean installation of your device since you might have done some major changes on your registry and other settings.

There is nothing wrong with my windows instal . It is just your Windows Update

Basically the steps that I have provided to you is to disable only the Windows update services of your device and not the crypto services.

which I have deleted SoftwareDistribution folder in windows more times than I have had breakfast since january

Have you tried modifying your registry? And can you also provide me the steps that you have done?

1.    I have already explain this procedure 1 - 6 Does not remove the Windows Update .

2.    I have asked you how to use the windows management tools to delete this service from my machine

3.    I have asked previously to be provided with port address and address of the remote windows server supplying updates so that it can be blocked in our router

I'm afraid we cannot provide it because the Windows update is automatic. And the only to disable the automatic windows update is the steps that I have provided to you.

And also, I will be reporting your issue to the engineering department. Because honestly this is the first time that I have encountered this kind issue, not being able to disable the update services.

I have already informed you twice giving reasons why these steps you have provided do not work

This doesn't work either reporting this to everyone

its already been reported to everyone at Microsoft. I have been trying to resolve this since January

It is now May

5 months later

There has not been one helpful suggestion as a result of those reports

Okay, if you don't mind I can take over your computer and proceed with disabling the services, I will make sure to disable it all.

Do I have to report this as a virus to Norton as it is clear from what you have told me that it is self-replicating and dumping material 66K files which are incompatible to my system onto a hard drive connected to it!

Can you please inform me what other steps I should be require to do to mark these malignant files you call Windows Update as a verified virus?

I perfectly understand where you are coming from. If none of the advanced steps didn't work, we can do a remote access to the affected device for me to check it. I will also check the availability of our higher level of support for further assistance.

Why is your own Microsoft Anti Virus protection not cutting in and detecting this malware

This falls under our No charge support.

?

which seems centered around this service WSUS: wuauserv

Actually, we have windows defender full scan and offline scan.Sometimes Windows Defender Antivirus might find malware that it can’t remove—for example, highly persistent malware such as rootkits. If that happens, it will prompt you to run Windows Defender Offline, which is already installed with Windows 10.

Would it be alright if we do a remote session so I can check it further?

Well I have clearly shown you that WSUS: wuauserv is self replicating and dumping 60K of incompatible files on to a hard drive which has Windows Professional 10 on it. It is clear none of your procedures can disable this process. Why then is Windows Defender not doing its job

Please refer to my previous comments

Have you also tried the steps under this link: https://social.technet.microsoft.com/Forums/office/en-US/abde2699-0d5a-49ad-bfda-e87d903dd865/disable-windows-update-via-powershell

please hold

Sure thing.

Sadly that is only available on WindowsServer

If that's the case, we only have one last shot for this which is to do a custom installation process. This will remove any faulty system files and correct the services that are not properly running on your device.

We can just download an ISO file and directly run it to the affected device

We can still keep your files, but the apps you installed needs to be redownloaded again

Yes but it will not remove this malware WSUS: wuauserv

Its actually not a malware, its a service for windows updates that is default to windows devices.

I asked you provide us with a Microsoft written version of Ntlite free

But it will reconfigure its function for you to be able to disable the services of windows updates in the future as any changes doesn't apply on your PC due to file misconfiguration as of the moment

I can make and exemption for you and prepare it as an email

WSUS: wuauserv has the same MO as a virus and malware self replicating and downloading foreign corrupting software which will not run on the processor it is being downloaded too

]

I am sure Norton would define this as a virus

Have you tried using Norton then?

A computer virus is a type of malicious software that, when executed, replicates itself by modifying other computer programs and inserting its own code. When this replication succeeds, the affected areas are then said to be "infected" with a computer virus. Computer virus - Wikipedia https://en.wikipedia.org/wiki/Computer\_virus

I ask you to provide the correct steps to report this fully as a virus under the definition WSUS: wuauserv

Sorry I cant do that as it is NOT a virus. is a windows update service which is default to windows machines

Ive seen here that you've been contacting us back and forth with issues you are creating with your device.

You are in error I am afraid I have already given you the definition from WIKI

Please provide me the method to report this as a registered virus under the name WSUS: wuauserv

I understand, but you cannot find anywhere about wuauserv being a virus

That is because you are not providing me the correct steps to register it

are you therefore not acting in regard to the service agreement

You can use the feedback hub application found once you click on Start menu and have this reported

to protect services

I have done that it did nothing no answer

I require you to provide a website independent to Microsoft that this evidence can be sent to confirming this WSUS: wuauserv is in fact a virus which cannot be removed

I can get a follow up about it and you can provide your email account to me so that I can send you an email as soon as we have the feedback from our Management regarding this

Its not a virus though

Please provide the steps to register a new virus?

So that at least I can act inline with service agreements

I repeat A computer virus is a type of malicious software that, when executed, replicates itself by modifying other computer programs and inserting its own code. When this replication succeeds, the affected areas are then said to be "infected" with a computer virus. Computer virus - Wikipedia https://en.wikipedia.org/wiki/Computer\_virus

If there is nothing else that I can assist you with, I can go ahead and close this chat session

WSUS: wuauserv has exactly the same nature described on this wiki page.

It is not.

https://en.wikipedia.org/wiki/Computer\_virus

Well it will not be currently as you are not providing me with a clear procedure or outcome how to register a new virus.

It is not telling that WUAUSERV is a virus.

I have defined this is in this email

You did not admit the clear thought processes were wrong

If you like to know more about it, you can also refer to https://en.wikipedia.org/wiki/Windows_Server_Update_Services

https://en.wikipedia.org/wiki/Computer\_virus aka WSUS: wuauserv is inserting 60k of files into my system which are designed to not be compatible and therefore corrupting in nature. It is self replicating and cannot be removed If you turn it off it comes back on again

I don't know how to make this clearer to you

There is no mark that this is a virus, please understand that Microsoft wont let any harm to any of our customers devices.

Well you are harming my computer equipment and have been doing this since January 2019

That cant be possible if you have windows defender active or any AV software like Norton that you have mentioned.

If there is nothing else then, we can do close this chat session.

You have been served legal notice to stop sending these files to our systems

I will share this on your chat services

Thank you for contacting Microsoft Windows Support. Have a great day/night.

Your Microsoft expert DJ M has ended your chat session. Thanks for visiting Microsoft Support.

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Microsoft Answer Tech

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Hello Martin!

Settings in Windows 10

Here's some info about settings for Windows Update. If you need help with something else, enter your question and I'll try to find the best answer for you.

Get the latest updates for Windows

Troubleshoot Windows Update

Schedule or pause updates in Windows

What is the windows update service and how do I delete it

Important: Before we start

Updates for Windows make sure you have the latest features and fixes, including important security updates that help keep your device running smoothly and more securely. It’s not recommended to uninstall any installed updates from your PC.

Okay, you're looking for info on how to uninstall updates from your device. Which version of Windows are you using?

Windows 10

Windows 8.1

Windows 7

Windows 10

Uninstall updates in Windows 10

An update history is available so you can see which updates were installed, and when. You can also use this list to remove specific updates, although this isn’t recommended unless it’s necessary.

1.    Select the Start button, then select Settings > Update & security > Windows Update > Advanced options > View installed update history > Uninstall updates.

2.    Select the update you want to uninstall, and then select Uninstall.

o    Note: You’ll need to restart your PC after uninstalling the update.

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Cyril Y. has joined the chat

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Thank you for contacting Microsoft Support. I am Cyril Y.. How can I help you today?

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Hi

HI

How are you?

Fed Up,I understand you can use SC DELETE “ServiceName” binPath= “C:\Program Files (x86)\XXX\ServiceName.exe -c Service.config”

to delete a service

what is the Windows Update Service Called

May I ask, what seems to be the problem with your PC?

As its name has been changed from WSUS

There is no problem with my pc expect for the infection called Windows Update

may I ask, are you using the same PC, while chatting with me now?

O its a different PC

Are you still able to access it?

background: https://answers.microsoft.com/en-us/windows/forum/all/why-is-microsoft-providing-wrong-codebase-updates/e17ec366

Please answer my question

Please give me a moment.

WSUS is for Windows server update services  is the process of controlling the deployment and maintenance of interim software releases into production environments. It helps you maintain operational efficiency, overcome security vulnerabilities, and maintain the stability of your production environment

Please check this link : https://docs.microsoft.com/en-us/windows-server/administration/windows-server-update-services/get-started/windows-server-update-services-wsus

ok

please give me a moment

Sure.

Ok so it is still called WSUS . Why then can I not run a Admin command SC DELETE WSUS to delete the service logged in as administrator?

May I ask, are you getting an error when trying to run a command?

I am following the information here https://www.technipages.com/delete-services

there seems to be no error

I'm trying to pull up the link but it doesn't let me since we have only limited access here

How to Remove Services in Windows 10

Posted on July 17, 2018 by Mitch Bartlett 5 Comments

Remove services from the list in the services.msc utility in Microsoft Windows with one of these two options.

Option 1 – Command

You can also remove services using a command line. Hold down the Windows Key, then press “R” to bring up the Run dialog.

Type “SC DELETE servicename“, then press “Enter“.

“servicename” should be the exact name of the service.

you should get the exact service name from the Services.msc console.

For windows update, the service name should be wuaserv

wuauserv

so the command should be SC Delete wuauserv

Its still there

Did you restarted the PC after running a command?

nope

is this the reason why

Restart the PC first

kk thank you for your assistance

You're most welcome. Please don't do anything just restart the PC, incase our chat get disconnected, please save this case number as your reference in getting back in-touch : 1472398955

Hello Martin!

Settings in Windows 10

Here's some info about settings for Windows Update. If you need help with something else, enter your question and I'll try to find the best answer for you.

Get the latest updates for Windows

Troubleshoot Windows Update

Schedule or pause updates in Windows

Hi

Which one did you mean?

How to publish the infopath 2007forms from dev to production

SCSM

None of the above

Why is Microsoft taking control of my PC and changing services to run when they have been disabled

Sorry, I can't understand your response. Could you select one of the choices? Which one did you mean?

How to publish the infopath 2007forms from dev to production

SCSM

None of the above

None of the above

I'm sorry, I didn't understand. It helps me when you name the product and briefly describe the issue. Or you can talk to a person.

Talk to a person

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Gerardo M has joined the chat

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Thank you for contacting Microsoft Support. I am Gerardo M. How can I help you today?

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Hello there! It doesn't appear the information you entered came through completely, can you tell me more about it, please? Thanks much appreciated!

HI Gerado, For the purposes of this chat I caution you I will be publishing the comments made on answers.microsoft.com

Yeah sure.

CAN YOU PLEASE EXPLAIN WHY MICROSOFT IS TAKING CONTROL OF SERVICES ON MY WINDOWS PROFESSIONAL 10 INSTALLATION TO ENABLE SERVICES WHICH HAVE BEEN DISABLED

I just want to clarify something, What services are you pertaining?

Because there are a lot of services in windows. So we need to identify which those services are you pertaining.

CRAPPY WINDOWS UPDATE OF COURSE ITS THE ONLY SERVICE WITH KNOW FAILURES THAT IS NOT BEING MADE TO WORK

I see, So I believe windows updates are automatically installed on your computer?

BACKGROUND https://answers.microsoft.com/en-us/windows/forum/all/why-is-microsoft-providing-wrong-codebase-updates/

By the way here's the reference/case number of our chat: 1472209067

I AM ASKING YOU WHY WHEN THIS SERVICES IS DISABLED MICORSOFT IS ABLE TO REENABLE IT REMOTELY WITH OUT MY PERMISION

I AM ASKING YOU WHY WHEN THIS SERVICES IS DISABLED MICROSOFT IS ABLE TO REENABLE IT REMOTELY WITH OUT MY PERMISION*

So just to clarify you already disable that services but it automatically re-enable by itself right?

yes it reenables it self to manual

https://gyazo.com/e7fbd5b794d5c53fba229857f20f058f

I have provided a screen shot of it disabled I do not want it reenabled please

I AM REPEATIDLY FORCED TO DISABLE THIS ON BOOT UP OTHER WISE MICROSOFT INFECTS MY HARD DRIVE AND USES MY INTERNET ILLEGALLY WITHOUT PERMISION TO DEPLOY 66K OF INCOMPATIBLE FILES TO MY HARD DRIVES WHICH IT KNOWS AND IS FULLY AWARE WILL NOT FUNCTION ON MY PC.

Well one of the possible reason why the update services re-enable by itself its because you disable it through services.msc and that is not the normal way on how to do it. Even you disable it from the services, there are still service connected to the updates that is running on your computer and once the updates recognize it, it will automatically re-enable by itself.

We don't have an option to check a 3rd party screenshot or site as we don't have any access on our end. If you want I can go ahead and help you making sure that the windows update will be disabled on your computer. Shall we go ahead and proceed?

By the way, this will be our case number: 1472209067, proof that you've reached windows technical team.

Just making sure if we are still connected?

Also there are 4 windows updates components located at the services, it seems that the only services you disable is windows update, Having the other three services running on your computer will let the windows update services run again.

How is it going? Don't mean to rush you but, would it be okay to please try to respond or update me within the next minute to refresh our conversation? This will prevent the system from automatically disconnecting our chat due to idle time. Thank you!

I would really want to help you further but for some reason, possibly due to technical difficulty, I have not received a response from you. Please feel free to initiate a new chat session so that we can assist you further. Link to reconnect with me will be sent on your email as well. Thank you for choosing Microsoft, enjoy the rest of the day! I will end the chat now.

Your Microsoft expert Gerardo M has ended your chat session. Thanks for visiting Microsoft Support.

Chat ended

Virtual Agent

 

Hello Martin!

Settings in Windows 10

Here's some info about settings for Windows Update. If you need help with something else, enter your question and I'll try to find the best answer for you.

Get the latest updates for Windows

Troubleshoot Windows Update

Schedule or pause updates in Windows

stop sending me windows updates

Schedule a restart or pause updates in Windows 10

Windows 10 automatically downloads and installs updates to make sure your device is up to date. To finish installing the update, your device will need to restart. If you're asked to restart your device while you're busy using it, you can schedule the restart for a more convenient time:

Select the  Start     button, then select Settings    > Update & security    > Windows Update .

Select  Schedule the restart  and choose a time that's convenient for you. Note: You can set active hours to make sure automatic restarts for updates only happen when you're not using your PC. Learn about active hours for Windows 10

If you’re using Windows 10 Pro or Windows 10 Enterprise, you can choose to temporarily pause updates from being downloaded and installed:

Select the  Start    button, then select  Settings     > Update & security   > Windows Update . Under Update settings, select Advanced options.

Turn on  Pause updates. Note: After a certain amount of time, or after canceling a pause, you'll need to install the latest updates before you can pause updates again.

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Thank you for contacting Microsoft Support. I am Manoj Kumar V. How can I help you today?

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Hi Martin, how are you doing today?

Hi totally sick of Microsoft Updates please desist sending them to me

https://answers.microsoft.com/en-us/windows/forum/all/why-is-microsoft-providing-wrong-codebase-updates/

I understand you need assistance with stopping updates to your PC, am I right?

YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADRESS THAT I CAN BLOCK IN MY ROUTER

YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER

Martin, as we are from Microsoft consumer level 1 I can help you stop the updates to your PC, but we are not trained on the router, address, for further assistance you can post the feedback on feedback hub, it will directly reach our developer department, they will check and issue ad contact you.

WELL I HAVE ASKED MULTIPLE TIMES TO DESTIST AND STOP SENDING THESE FILES TO MY COMPUTER. YOU JHHAVE TRIED NUMEROUS OPERATIONS TO STOP UPDATES ALL WHICH ARE REINSTRODUCED WHEN MICROSOFT OFFICE HAS TO REPAIR ITSELF. YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER

I HAVE POSTED FEEDBACK ON HUB IT IS JUST IGNORED

I WAS GIVEN A TELEPHONE NUMBER LAST TIME WHICH DOES NOT RING

FOR YOUR ROUTER SUPPORT IN THE USA AND A WEBSITE WHICH WAS NOT AVAILABLE PROVIDIDNG 404

WELL I HAVE ASKED MULTIPLE TIMES TO DESTIST AND STOP SENDING THESE FILES TO MY COMPUTER. YOU HAVE TRIED NUMEROUS OPERATIONS TO STOP UPDATES ALL WHICH ARE REINSTRODUCED WHEN MICROSOFT OFFICE HAS TO REPAIR ITSELF. YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER

WELL I HAVE ASKED MULTIPLE TIMES TO DESIST AND STOP SENDING THESE FILES TO MY COMPUTER. YOU HAVE TRIED NUMEROUS OPERATIONS TO STOP UPDATES ALL WHICH ARE REINTRODUCED WHEN MICROSOFT OFFICE HAS TO REPAIR ITSELF. YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER

I understand you need a router port and address to block the updates in your router, but you contacting the department which are not trained on the issue.

WELL I HAVE ASKED MULTIPLE TIMES TO DESIST AND STOP SENDING THESE FILES TO MY COMPUTER. YOU HAVE TRIED NUMEROUS OPERATIONS TO STOP UPDATES ALL WHICH ARE REINTRODUCED WHEN MICROSOFT OFFICE HAS TO REPAIR ITSELF. YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER.

Posting the same issue multiple times on chat, we are not going to get the resolution as are from Microsoft support consumer level 1 we are not trained on it.

https://answers.microsoft.com/en-us/windows/forum/all/why-is-microsoft-providing-wrong-codebase-updates/e17ec366-b33c-4c89-b6be-5a8668cbb837?page=4

I have posted your comments as you have seen as this is public and extremely unhelpful and forms the start of a legal case I am creating on your system.

As you seem intent in wasting my time contacting you and deleting these useless files which you have no permission to place there on my hard drives

You may be called a s a witness in any legal proceedings .

As I have informed you that we are trained only on Windows download install and activate issues only we are not aware of ports, address and servers, we have a professional support where they can guide you for fix the issue, here is the contact number: +91 800 396 4900

+91 800 936 -4900, contact any of the number ad check.

*and

This is unhelpful I am in England and you are providing contact information outside of this country’s jurisdiction.

Please provide proper support

Check this contact number:Phone: (+44) 0344 800 2400

You have had over a month to be trained on this information which I asked for last time

I have a log of that chat

As do you

2019-04-10 - chat with Reneee L

2019-02-27 Microsoft Chat

How then can you not be trained with information you have been made available of?

in February and April ?

These problems started in January 2019

I am awaiting a response

I have informed you my support boundary and I am discussing the issue with my supervisor, allow me 2-3 minutes while I provide you the right place to reach for the best outcome of the issue.

I suggest you contact the telephone number that you have given me and provide an outcome from them whilst I hold

Sure.

Thank you

I am sorry the delay.

That's fine I am holding

Please make them aware that I understand that your Microsoft Enterprise server can block Microsoft Updates therefore it must have information in regard to port address and port number to be able to remove these updates from a network of computers attached to its domain.

Can you also ask them to explain why this is not in knowledge base article?

Martin, we are trained only on Windows 10 home and pro edition only, enterprise and domain related issue are been trained with Professional support.

Check this link:https://privacy.microsoft.com/en-US/privacy-questions?ln=EN-US

Select the last option " I have a privacy question or concern".

Post your issue.

I am afraid that is not very helpful

is that the information given as an outcome?

it says:

I want to unsubscribe, or customize the promotional emails and newsletters I receive from Microsoft I have a concern about Bing search results related to me I have a concern about advertisements on Microsoft sites I want to contact Microsoft’s Data Protection Officer I want to make a request regarding my personal data I have another privacy question

This all seems not relevant

Select the last option and check.

I am then asked What product does your privacy question relate to? What country do you reside in? Please provide a detailed summary of your privacy question Your email address We will use this to contact you if needed Please solve the captcha and submit the form

I am not sure how this relates to the information I am expecting as an outcome

As the issue is not in our support boundary, I had provided you all the possible information whom to reach for the issue to get resolved, as you have contact them previously and did not find any answer, posting the issue on feedback hub is the only option, which will reach the developer and they collide the information and try to fix it on next update.

I am sorry for the inconvenience caused.

Is this the only information given to you on the telephone support number you agreed to telephone on my behalf to obtain an outcome?

I had contacted my supervisor and he had provided the link to give you.

Please contact the telephone number which you have provided as you agreed to do in relation with my concern and provide an outcome I will hold.

I wish I could do that, as we are from chat support team, we do not have the access to call anybody.

Then you are unable to contact the department you informed that would have an outcome to resolve these problems. How is your supervisor trained and to what level support do they hold? Why is he or she providing irrelevant information which is to do with intellectual property rights? I have informed you that your windows server can block these updates. Why can you then not provide the information this uses to block these updates?

Please ask your supervisor to make this telephone call on the number you provided and provide and outcome as you promised you would provide?

As you told you earlier we are not trained on it, you have to contact the number which I have provided you earlier.

Your supervisor must be trained on this

?

Well how can I contact this number when it appears neither yourself or your supervisor can contact them

Even my supervisor is trained on consumer level support only, that is Windows download install and activate.

are you not providing an uncontactable solution and a lack of outcome?

You promised me an outcome

the only outcome you seem to provide me is that you are not trained

Am I not contacting a support network for windows updates?

As you already provided you the contact number, please contact them they will help you further.

I have already.

Please provide the outcome you promised

Check this contact number: Phone: (+44) 0344 800 2400

please provide the outcome from the usa number you provided.

As the uk support line is not available

and did nothing the last time I telephoned

I did not promise, I told you initial part of the chat, my support boundary and will direct you the right department to reach the support.

As you are contacting UK support, it will be closed for the day.

Then why are you not providing me with a proper outcome

Please contact them on Monday, they will help you.

Why are you not providing me a proper outcome

Since we are not trained on the issue, I cannot provide you the right outcome.

They were contacted last month and ignored the problem

Are you not windows update support chat ?

If you are can you explain why you are operating a support network which has no training?

I already informed you several times on chat, my support boundary that we are not trained on the server or host IP address, the team which are trained on the issue is now not available as you have tried reaching them.

Why are you not providing me an outcome for windows update problems?

?

For that reason we have a dedicated team, where they can help you with the issue.

You have repeated to me you have no formal training. Despite advising you that I have contacted you about these issues in February and April 2019. Is it not expected that then you would be fully versed with an outcome?

To fix the issue which are requesting, I am not the right person. we have the right team who can help you.

What is the point of operating a windows support network for windows update problems with out any formal training

Here is the contact number: (+44) 0344 800 2400

Please contact the usa number you provided and provide an outcome

As you have contacted chat support, you have contact them and we are not have access to call.

+91 800 396 4900

it is your remit to provide an outcome

This has not been provided you are in breach of your service agreement!

As I mentioned it is not under my support boundary.

Would you like me to provide a copy of this transcription on anwers.microsoft.com

As I have previously informed that I am  not trained on the issue, then please.

then why can you not transfer this chat to someone who is?

There is no chat team for this issue, you have to call them contact number which I have provided you.

How can there be no chat team for this issue of Microsoft Update when the page is accessed from Microsoft Update to invoke this chat?

There is only phone support for this issue and no chat support.

I asked you to provide an outcome from the number you originally provided which you have stated you and neither your supervisor can contact.

how am I supposed to contact something you cannot reach

?

As you have contacted chat support we do not have the option to call.

but then as you have told me that neither you or your supervisor can contact this first number how can I reach them and gain an outcome you promised earlier?

As you have contacted chat support, you have contact them and we are not have access to call.

(+44) 0344 800 2400

You have no access to this number so then how can I have any access

I already informed you several times on chat, my support boundary that we are not trained on the server or host IP address, the team which are trained on the issue is now not available as you have tried reaching them.

You first provided me with the number

Manoj Kumar V End Chat

Hello Martin!

Settings in Windows 10

Here's some info about settings for Windows Update. If you need help with something else, enter your question and I'll try to find the best answer for you.

Get the latest updates for Windows

Troubleshoot Windows Update

Schedule or pause updates in Windows

stop sending me windows updates

Schedule a restart or pause updates in Windows 10

Windows 10 automatically downloads and installs updates to make sure your device is up to date. To finish installing the update, your device will need to restart. If you're asked to restart your device while you're busy using it, you can schedule the restart for a more convenient time: Select the Start  button, then select Settings  > Update & security  > Windows Update . Select Schedule the restart and choose a time that's convenient for you. Note: You can set active hours to make sure automatic restarts for updates only happen when you're not using

Since it is chat support, we do have any phone to make a call, since you have phone call them and reach them.

Martin, our conversation is not going to end it will keep on repeating without the outcome you are waiting, unless you the reach the right department.

I asked you to contact this number in the first message you gave me

We do not have the option.

I asked you to contact the number in the first message you sent me

Why have you disabled m option to copy this chat

Why have you disabled my option to copy this chat

?

You can use Ctrl C and Ctrl V to copy the chat in either notepad or Word.

It has been disabled

May be you are not doing right.

We do not have access to make such changes to the chat from your end.

from right clicking

This is ridiculous

It seems you have no training no access to anything no communications with Microsoft on the numbers you want me to call and are providing no outcome

This is ridiculous

Chat ended

Manoj Kumar V has left the chat

Microsoft Answer Tech

We appreciate your feedback

Thanks for your feedback!

Thanks for contacting Microsoft support. Let me know if there's anything else I can do to help.