Why is Microsoft providing wrong codebase updates for an Intel based cpu machine running Microsoft Windows Professional 10 and acting like a virus?

I have been having circular conversations with Symantec Enterprise which resulted in a telephone call in which the matter was referred back to Norton In a telephone conversation from Symantec ...03303471 in reference to my chat and provide references 38786860 ,Tracking Number:43233231, Tracking Number:43233227. Telephone number +44 020 7616 5600. passed to Level 2 Team connected at 51:54 into conversation 2:20pmGMT. Agreed to Connect at 1hr, 2:30pmGMT.

Level 2 Team

Hello Hentry,

Said that "Microsoft is intentionally placing these wrong codes onto my computer." It is not a virus  A full forensic Virus cheeks was undertaken with no virus being found  .  I suggest that Microsoft they contact Norton directly.

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(10:46:13) This session has been transferred to Madhurima Negi.

(10:46:13) Madhurima Negi has joined the conversation. (10:46:13) You are now chatting with Madhurima Negi.

(10:46:29) Madhurima Negi said: Thank you for contacting Symantec Customer Care.

(10:46:37) Madhurima Negi said: I am sorry for the long hold.

(10:48:00) You said: Hi

(10:48:23) You said: Norton Refernce 38786860

(10:50:29) Madhurima Negi said: Martin I am extremely sorry I am from Symantec Customer care for Norton you can connect on the below link. (10:50:56) You said: I have recieved information in relation to the matter I have been discussing which identified that the files i sent you did not match any virus definition you had. However they actions did mach a threat and the replication wqas happening to renable a disable item that could bot be deleted. I have already explained the files are inserting 66K of material on to our hard dives

(10:51:12) Madhurima Negi said: https://support.norton.com/sp/en/us/home/current/solutions/v82705090_EndUserProfile_en_us

(10:51:55) You said: Sadly there is nothing on this link

(10:52:10) You said: I gave you a Norton Reference 38786860 (10:52:45) You said: Which was given to me yesterday evening (10:53:02) You said: hen I was connected to the threat department

(10:53:11) You said: however no new threat has been registered

(10:54:03) Madhurima Negi said: Martin you have to contact Norton.

(10:54:10) Madhurima Negi said: I am not from Norton team.

(10:55:34) You said: I am still experiencing the events caused by this malware WSUS: wuauserv

(10:56:20) You said: How do I contact them in regard this case 38786860

(10:57:18) Madhurima Negi said: Norton 918007456061 (10:57:31) Madhurima Negi said: Please call on this number.

(10:57:56) You said: A computer virus is a type of malicious software that, when executed, replicates itself by modifying other computer programs and inserting its own code.[1] When this replication succeeds, the affected areas are then said to be "infected" with a computer virus.[2][3]

(10:58:09) You said: I have tried that but there lines are not connecting

(10:58:10) Madhurima Negi said: Please contact Norton

(10:58:21) You said: https://en.wikipedia.org/wiki/Computer_virus

(10:58:24) Madhurima Negi said: I will not be able to help you.

(10:58:54) You said: As I explained there telephone lines are not connecting. Please transfer this chat

(10:59:05) You said: to an agent who can help

(10:59:42) Madhurima Negi said: I have no option to transfer the chat to Norton.

(10:59:55) You said: You did last night through this service

(11:00:04) Madhurima Negi said: https://support.norton.com/sp/en/us/home/current/solutions/v82705090_EndUserProfile_en_us

(11:00:17) You said: I was communicating to you at around 1:00am GMT

(11:01:00) You said: That is the same link you gave me last time and was not providing a solution

(11:01:04) You said: I am in the UK

(11:01:47) You said: Does Norton not register new virus any more

(11:01:52) You said: ?

(11:01:59) Madhurima Negi said: I am not sure sir.

(11:02:05) Madhurima Negi said: Please contact Norton.

(11:02:55) You said: I have tried using the information you gave me i am unable to make this connection. All I have is a reference number with no contact point.

(11:03:24) Madhurima Negi said: Norton/Customer service 000 800 1007 601

(11:04:13) You said: Symantec has dealt with this issue 43233231 and identified that you have no virus or malware definition currently

(11:05:59) You said: Why Are you suggesting I contact Norton when you passed this matter to Symantec under 38786860, 43233231 and 43233227

(11:06:16) Madhurima Negi said: Yes.

(11:06:26) You said: Can you explain why your team is not dealing with this attack

(11:07:45) Madhurima Negi said: Because Norton is not our product.

(11:07:54) Madhurima Negi said: That's a different company.

(11:08:02) You said: Yes but you registered virus definitions

(11:08:40) You said: Norton cannot act unless your definition is update-to-date in relation to this concern.

(11:09:05) Madhurima Negi is offline.

(11:09:05) Madhurima Negi has disconnected.

Maybe you should run those "mysterious" files through an online scanner like VirusTotal which will run it through many engines (they use 70)?

Symantec has already notified me that this signature is not recognized currently therefore VirusTotal would most likely share same resource of virus definitions.

How can then this not be registered as a new virus . If this is not a virus with a know signature? Then do I have to conclude is is a purposeful action to cause potential harm?

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