Hi, I'm an independent consultant willing to help.
Thanks for posting your query.
Follow the steps below to solve your problem, a network.
A. Execute Internet connections / Troubleshoot network problems
Windows key + i> Update and security> Troubleshoot>
- Click Internet Connections> Run the Troubleshooter
- Click Network Adapter> Run the Troubleshooter
B. Go to the following Microsoft help link and execute the steps there.
https: //support.microsoft.com/en-us/help/10741 / ...
Be attentive to solve your problem.
Cordially
cristhian