KB4493509 fails to install

Anonymous
2019-04-12T15:59:17+00:00

Hello everyone,

this is the first update since upgrade to 1809 that fails to install. I tried everything. Manual downloading, but even manual installing at the end just shows message, that the update couldn't be installed, without any errors. At Windows Update, it's shown an error 0x800f0982. I've done sfc /scannow, no corrupted files. I've done Restorehealth etc, and the error is still there. This is the first time that has happened to me. So should I wait for next update? Or what to do?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2019-05-03T16:21:31+00:00

    Hi MonikaPetek, I help people with updates and maintenance on their computers and have been having the same problem trying to install this one on a friends. So far haven't found a solution. However you can try the update from the Microsoft Catalog page and see if that works. https://www.catalog.update.microsoft.com/Search.aspx?q=%20KB4493509 You can also download a trouble shooter from here: https://support.microsoft.com/en-ca/help/10164/fix-windows-update-errors Just pick your operating system. Also you can try this reset tool: https://gallery.technet.microsoft.com/scriptcenter/Reset-Windows-Update-Agent-d824badc

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  2. Anonymous
    2019-05-03T16:59:33+00:00

    Hey,

    I don't know if you saw, but I've already wrote in previous answers and under the tittle problem that I've tried this, and it doesn't work.

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  3. Anonymous
    2019-05-03T17:20:22+00:00

    Sorry. I missed that you had tried all 3 things. Going to look for something I tried on another computer that worked but it is a long process. This is where I got updates to take on another computer that weren't taking at all. Look for where it says "Download WSUS Offline Update, extract it to a folder, and run the UpdateGenerator.exe application."

    https://www.howtogeek.com/247380/how-to-fix-windows-update-when-it-gets-stuck/ I hope this helps.

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  4. Anonymous
    2019-05-03T18:36:15+00:00

    Oh nice okay, I will try this method and let you know if it helps. Thank you!😁

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  5. Anonymous
    2019-05-03T18:45:57+00:00

    You are welcome. I have to try it soon on my friends that is having the problem. If it doesn't work for us then, not to worry. I will eventually find a solution. I am persistent. After you do that long procedure you scan for updates again. It doesn't necessarily download and install the update I found it. It is a repair procedure.

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