KB4493509 fails to install

Anonymous
2019-04-12T15:59:17+00:00

Hello everyone,

this is the first update since upgrade to 1809 that fails to install. I tried everything. Manual downloading, but even manual installing at the end just shows message, that the update couldn't be installed, without any errors. At Windows Update, it's shown an error 0x800f0982. I've done sfc /scannow, no corrupted files. I've done Restorehealth etc, and the error is still there. This is the first time that has happened to me. So should I wait for next update? Or what to do?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2019-04-18T08:14:33+00:00

    It has now. But, as you say, it is your decision.

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  2. Anonymous
    2019-04-18T08:16:48+00:00

    CCleaner is not a problem. I blocked it from startup, and this problem for update is still there. I blocked all third programs, and that's not the problem.

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  3. Anonymous
    2019-04-18T13:36:44+00:00

    The problem with this update that some (SOME) users experienced has been traced back to Third Party Anti-Malware Apps. Additionally, Registry Cleaners are notorious for creating problems by removing necessary files. And they do NOTHING that helps your computer to run better. Certainly nothing that Windows does not do already (and much more safely).

    But, as you said, it is your computer and your choice.

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  4. Anonymous
    2019-04-25T19:07:27+00:00

    The Microsoft Servicing team is tracking this issue and has fixes in the works. Until they ship, lead with the following workaround:

    Check for corruption in the component store and attempt to repair it.  To do this:

    1. Check for Component Store corruption and attempt to repair it
      • If the impacted device is not connected to Windows Update directly, first configure the Windows Repair Source
      • From an elevated command prompt, run:
      • Dism /Online /Cleanup-Image /RestoreHealth
      • Go to Settings app -> Windows Update -> Check for updates
      • Verify the issue is resolved. If the error persists, process to step #2 below.
    2. Reset the PC
    • Go to Settings app -> Recovery
    • Click on Get Started under “Reset this PC” recovery option
    • Select “Keep my Files”

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  5. Anonymous
    2019-04-25T19:48:13+00:00

    I've already done the first path you suggested, but didn't work.

    But I won't reset whole PC for one update, because I need laptop for college and also it's a waste of time just for one update.

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