KB4493509 fails to install

Anonymous
2019-04-12T15:59:17+00:00

Hello everyone,

this is the first update since upgrade to 1809 that fails to install. I tried everything. Manual downloading, but even manual installing at the end just shows message, that the update couldn't be installed, without any errors. At Windows Update, it's shown an error 0x800f0982. I've done sfc /scannow, no corrupted files. I've done Restorehealth etc, and the error is still there. This is the first time that has happened to me. So should I wait for next update? Or what to do?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2019-05-06T21:34:16+00:00

    You are welcome. It's unfortunate when MSFT won't get it right. Nevertheless, best have a look at those 10 Quick Fixes because 1703 will be a bigger update than the other two & could be a bigger headache, if it won't come in well.

    If you have more than one internal SSD/HDD installed, let us see "Right-click START, Disk Management". Having more than one Windows installation plugged in at once is known to be problematic. Use the separator lines in the header & between panes to make it readable. Then post it with the Snipping Tool (ask Cortana) & the Insert Image icon above your post.

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  2. Anonymous
    2019-05-06T21:17:03+00:00

    Here is what worked for me (I didn't see this suggested in the previous replies, though perhaps I just missed it):

    Use **Windows Update Catalog**to search for, download, and install KB4493510 "Servicing stack update for Windows 10 Version 1809: April 2, 2019". It's info is available here:

       https://support.microsoft.com/en-us/help/4493510/windows-10-update-kb4493510  

    The above KB was not offered to me automatically through Windows Update, contrary to what it says under the sub-heading "Before installing this update" for KB4493509 here.

    Only then will KB4493509 re-download and successfully install as expected through Windows Update.

    Hope that helps!

    -Ryan

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  3. Anonymous
    2019-05-06T11:39:21+00:00

    Yeah..I've decided I will wait for 1903 upgrade. I really have no energy and time for these errors, and restarting computer everytime I try a new fix. Thank you all anyway for trying to help, but I see, there something with Microsoft not my laptop, like I've said, no problems until these last updates. So I am hoping that I could upgrade to 1903 without any problems.

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  4. Anonymous
    2019-05-06T07:13:51+00:00

    In preparation for 1903, have a look at these quick fixes, in case that also is ornery...

    https://docs.microsoft.com/en-us/windows/deployment/upgrade/quick-fixes

    Quick Fixes

    But I think you've done some of them already, & not all of them are all that quick.

    QF#2 took 12+ hours the first time I ever ran it, subsequent runs were just 3.5 hours, though.

    For QF#8, what is your computer & model number, as seen in MSInfo32 (ask Cortana)? BING it for its site. Check driver versions there against what is seen in Device Manager. If greater at the site, first try to get it through Device Manager (search automatically). If that fails to get it, take it from the site. BIOS version is also in MSInfo32.

    Good luck, & keep us informed.

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  5. Anonymous
    2019-05-05T20:14:51+00:00

    Yeah..I am really close to reset whole Windows, because this is really annoying. I have now 2 updates which fall for same error and fails to install.

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