Kb4493509 Update Problems

Anonymous
2019-04-10T13:45:47+00:00

Hello,

there is an huge problem with the Kb4493509 Update. 

Me and an friend got the Update yesterday evening and installed it after the installation and the reboot our system doesn't work correctly. 

After an deinstallation of the Kb4493509 the systems work perfectly fine. 

We tested it on some other devices too and had the same issue on every System.

Can someone confirm this on his own system?

Kind Regards

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2019-04-11T15:02:59+00:00

    This issue is being caused by an incompatibility between certain antivirus applications and the recent Windows Updates to Windows 7, 8.1 and 10. Sophos, Avast, and Avira have all been confirmed and are working with MS for solutions. I'm sure there are others, but those three are the ones I could locate info on. Most specifically Avira since that's what I use and they gave me the following response:

    Hello, Our dev. dept. is in contact with Microsoft to find a solution for this issue. Please see this article which we've published some hours ago:

    *https://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/1976*I'm certain the temporary solution for whatever AV you may have is the same as what Avira has stated. Just uninstall the corresponding Windows Update as mentioned in the article, wait for your AV provider to release an updated version to install, then reinstall the Windows Update(s).

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  2. Vijay A. Verma 104.9K Reputation points Volunteer Moderator
    2019-04-10T13:57:34+00:00

    Hi Reinhold

    Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Many people have reported the problem but not all. Sometimes, updated do create a problem.

    You should block it otherwise it will be installed once again.

    Microsoft has provided a tool Show/Hide Updates tool to block the update

    Download the tool from below link

    http://download.microsoft.com/download/f/2/2/f2...

    When you run this troubleshooter, it will search for available updates and list them

    Select the update which you want to hide. Click Next and follow on-screen directions

    Do let me know if you require any further help on this. Will be glad to help you.

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  3. Anonymous
    2019-04-10T15:18:35+00:00

    This Problem effects more as some Windows Users and we need a real fix and not a work around.

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  4. Anonymous
    2019-04-10T14:24:54+00:00

    Hi Sarah,

    the Problem is that the Systems needed 3 - 5 minutes to boot then they needed maybe 2 minutes at the Windows will be configured screen and then when we were on the desktop the system needed several minutes to work correctly. All in all we needed maybe 10

    • 15 minutes so we could work correctly and after we deinstalled the update everything worked perfectly fine after a 10 second boot period. 

    Kind Regards 

    Reinhold

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  5. Anonymous
    2019-04-10T13:49:13+00:00

    Hi Reinhold

    My name is Sarah Kong and I am an independent adviser that is here to try and help you with your issue.

    What is the huge problem?

    You didn't tell us.

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