Hi Howard
My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.
What is the exact make and model?
Open Start, type: system information
Hit Enter
Click System summary
Look in the right pane
Copy the system sku info into reply here.
See example: https://imgur.com/qzektpA
I would also recommend you file a bug report; send me the short link so I can vote on it and bring it to the attention of the Windows engineers.
https://windows10.help/blogs/entry/54-how-to-su...
Information in the above link is sourced from a trusted Microsoft MVP blog.