[DRIVER_POWER_STATE_FAILURE][Asus Vivobook S15 S510UN]Constant BSOD Windows 10[version: 1809]

Anonymous
2019-01-13T07:46:00+00:00

Hi,

I am using Asus Vivobook S15 S510UN running windows 10 1809[OS build:17763.253], I have been facing regular DRIVER_POWER_STATE_FAILURE and  VIDEO_DXGKRNL_FATAL_ERROR BSOD after windows 10 october update. 

I tried different fixes mentioned in forums and even tried to many nvidia drivers from one mentioned in Asus website and also from nvidia website[Using DDU]. But till now i couldn't able to get past BSOD. So i thought sharing here. 

Below you can find last 3 Mini dump file[and one Memory.DMP after latest crash], Msinfo32 and nirsoft driver view details. So any suggestions and solutions can be really helpful.  

One drive link: https://1drv.ms/f/s!AvYJCaSRFtREjkZX2GvhTrPuYByt

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2019-08-16T07:44:07+00:00

    I am using asus vivobook R542UQ-DM153 with insider preview 1903 build no 18932.1001 without bsod.

    I played heavy games

    But you have a different hardware right? 

    I am looking for Vivobook S15 S510UN users or at least similar hardware as S15.

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  2. VARADHARAJAN K 9,726 Reputation points Volunteer Moderator
    2019-08-16T08:27:13+00:00

    I5 7200u with 940mx 2gb gfx.

    post your query in asus zentalk global forum

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  3. Anonymous
    2019-08-19T08:55:49+00:00

    Hey, I just want to add that you are not the only one Karthik_K_ . I have an Asus Zenbook UX331UN, which does have a MX150 and i7-8550u as well. I constantly get video_dxgkrnl_fatal_error and driver_power_state_failure BSODs. As you probably have seen, there are dozens of other posts online as well, describing the same problem.

    Those errors aren't even tied to Asus, but are a problem with Acer machines as well. This error occurs with both, version 1809 and 1903 of Windows. Rolling back to 1803 helps, but should and can not be the final solution for notebooks this expensive. Additionally, keep in mind that Microsoft will end the support of 1803 this year (12th of November 2019).

    I will try to collect as much data as I can and send it to Asus via Mail. I will link those threads and offer them as many different minidumps as possible, so if you or any of the watchers - there are 18 people registered for the notifications after all

    • have any minidumps to share, or could post their setups, this would be really helpful.

    EDIT: Btw. you can disable your MX150 in the device manager as a temporary solution. This will of course only allow you to utilize the graphics power of Intels UHD 620, but at least you don't have to go through the struggle of downgrading you Windows version.

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  4. Anonymous
    2019-08-22T15:10:11+00:00

    Hey, I just want to add that you are not the only one Karthik_K_ . I have an Asus Zenbook UX331UN, which does have a MX150 and i7-8550u as well. I constantly get video_dxgkrnl_fatal_error and driver_power_state_failure BSODs. As you probably have seen, there are dozens of other posts online as well, describing the same problem.

    Those errors aren't even tied to Asus, but are a problem with Acer machines as well. This error occurs with both, version 1809 and 1903 of Windows. Rolling back to 1803 helps, but should and can not be the final solution for notebooks this expensive. Additionally, keep in mind that Microsoft will end the support of 1803 this year (12th of November 2019).

    I will try to collect as much data as I can and send it to Asus via Mail. I will link those threads and offer them as many different minidumps as possible, so if you or any of the watchers - there are 18 people registered for the notifications after all

    • have any minidumps to share, or could post their setups, this would be really helpful.

    EDIT: Btw. you can disable your MX150 in the device manager as a temporary solution. This will of course only allow you to utilize the graphics power of Intels UHD 620, but at least you don't have to go through the struggle of downgrading you Windows version.

    Thank you for your efforts in collecting data.

    Below you can find one minidump from my last BSOD with 1903.

    Minidump 1903: https://1drv.ms/u/s!AvYJCaSRFtREk2ax8f-ZwecjGb\_y

    I request users to share information regarding this issue if they have similar hardware and it will helps a lot.

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