You Phone/Companion Connection-Link

Anonymous
2018-12-14T09:58:33+00:00

hi I want to connect my android device to my hp windows 10 pro using the "You Phone' and " Phone Companion" but there is is know connection even though they are both connected to a WIFI hotspot from another device. My android is stuck in a loop saying " We're checking one more thing on your PC before we ask for a final permission, while my PC stuck on" We need permission to connect and access data onyour phone. Please check your phone and tap allow."

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-07-23T09:53:43+00:00

    Hi,

    I have the same issue. I have checked all networks working fine.

    Could it be an issue with the fact that my phone is Chinese so cannot receive push notifications from the app?

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  2. Anonymous
    2020-07-23T10:16:58+00:00

    "Could it be an issue with the fact that my phone is Chinese so cannot receive push notifications from the app?"

    -  -  -  -

    I doubt it as my OnePlus 8 is also Chinese and it used to work well until the last update to 20H2.

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  3. Anonymous
    2020-07-24T03:32:01+00:00

    "Could it be an issue with the fact that my phone is Chinese so cannot receive push notifications from the app?"

    I doubt it as my OnePlus 8 is also Chinese and it used to work well until the last update to 20H2.

    Actually that does not mean anything. The reason is that different Chinese phones from different manufacturers use separate Push notifications services because they don't access Google Messaging service. So Xiaomi has its own Push notifications service, same for Huawei, Oppo & Vivo etc. I am not sure about OnePlus which service they use.

    So if the Phone Companion app on Android only supports push notifications using GMS (Google Messaging Service), it will not work inside China (therefore network already blocked by GFW) and also will not arrive on a phone that doesn't support GMS.

    So that's why this distinction is important, and I think Microsoft should try to clarify. Inside China I've been trying many phones, most of them don't work, they can all sign in to Microsoft account successfully, but once you have to receive the push notification, none of them work.

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  4. Anonymous
    2020-07-24T06:31:44+00:00

    That makes sense, thanks for the clarification.

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  5. Anonymous
    2020-07-26T12:45:32+00:00

    After months of frustration stuck at ".... Checking one more thing..."

    Finally tried going into my router settings and changing my DNS servers to Google's public DNS - 8.8.8.8 and 8.8.4.4 - it worked !!

    On my router this was under  Internet Connectivity / IPv4 , where I changed from "Obtain DNS Automatically" to  Manually Specify DNS" and added   8.8.8.8 and 8.8.4.4

    The Microsoft Troubleshooter guide only mentions Wireless Isolation, i.e.

    "Many routers have a Wireless isolation feature that allow you to lock down the network. If this Wireless Isolation (or AP Isolation) is enabled, then all devices connected to the Wi-Fi network will be blocked from communicating with other".

    My router had nothing about wireless isolation or AP Isolation - suggest Microsoft  adds some troubleshooting advice on DNS settings for Your Phone.

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