Error 0xc0000005

The logs displayed piracy/crack.

Such tools/software can cause unexpected performance problems.

Please remove all tools used to bypass the activation of Microsoft software.

Help can be provided once there is no longer any piracy/crack.

I tried 5) chkdsk /x /r /v but it didn't solve the problem for me i also ran the hd tune tests:

Results of HD tune:

320 GB HDD

640 GB HDD

I am really grateful for your help my friend.

The zip includes logs of the following tasks:

1) copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

2) dxdiag (saved in DxDiag.txt)

3. sfc /scannow (saved in CMD copy.txt)
4. dism /online /cleanup-image /restorehealth ( saved in CMD copy.txt)

I will post logs of task 5 and onward later.

Link to ZIP: https://1drv.ms/u/s!AoMwTCHO0XRvkkHhUy5rVQqIYCQZ

If you need CBS log from 3) dism /online /cleanup-image /restorehealth, use this link: https://1drv.ms/u/s!AoMwTCHO0XRvkkLohtG0b6QWW2LQ

Can you please give me the link to get event viewer log for (5) chkdsk /x /r /v

Thanks in advance.

To evaluate the computer environment please post logs for troubleshooting.

Using administrative command prompt copy and paste this whole command.

Make sure the default language is English so that the logs can be scanned and read.

https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

The command will automatically collect the computer files and place them on the desktop.

Then use 7zip to organize the files and one drive or drop box to place share links into the thread for troubleshooting.

https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

Open administrative command prompt and copy and paste the whole command:

copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

There is one file for you to find manually:

b) dxdiag: 

In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

Please remember to vote and to mark the replies as answers if they help.

For all images please use share links (one drive, drop box, or google drive)

1. Open administrative command prompt and type or copy and paste:
2. sfc /scannow
3. dism /online /cleanup-image /restorehealth
4. When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
5. chkdsk /x /r /v

This may take many hours to run so plan to run overnight.

C:\WINDOWS\system32>chkdsk /x /r /v

The type of the file system is NTFS.

Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another

process.  Would you like to schedule this volume to be

checked the next time the system restarts? (Y/N)

Type:  Y

reboot

Use the txt and images in this link to find the chkdsk report in the event viewer > copy and paste > notepad > post a share link into the thread using one drive, drop box, or google drive

6. Run HD Tune (free edition)

Post images into the thread for test results on these tabs:

a) Health (SMART)

b) Benchmark

c) Full error scan (this may take several hours to complete)

7. In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.

b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

8. If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

I tried running the command "CHKDSK /SPOTFIX" but no luck the error still occurs.