‘No applicable devices linked to Microsoft account’

Anonymous
2018-12-28T20:04:24+00:00

i have been trying to download sims 4 on my windows 10 lenovo. It says ‘you own this game’ and gives me the option to ‘install on my devices’ however when i click this, it tells me i dont have any applicable devices linked to my microsoft account. I do have a microsoft account and it is linked to my windows 10 laptop. Is this an issue with windows 10? It was very expensive so i therefore expect to get my moneysworth. Do i need am Xbox account? Is that the issue? Very frustrated i just wanted the sims and have discovered that many people have the same issue. Help me microsoft!

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2019-04-18T01:04:00+00:00

    I have sims 2, 3 and 4 but all are in the Origin client

    EA is the publisher

    if you have the game from the MSFT store, you may need to reset the store

    open an elevated command prompt

    wsreset

    and this will reset the store which should get you back in business

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  2. Anonymous
    2019-06-03T21:59:29+00:00

    I am just as concerned as Maggie is. I tried downloading Minecraft on my Windows 10.. I had already installed the Minecraft Windows 10 Edition... but I wasn't able to invite my friends.. So I tried installing Minecraft, just Minecraft. Once I purchased it, it said my device wasn't applicable, so I tried everything I could. Microsoft isn't really an application you can trust.. I am very frustrated.. Is there any possible way I can get a refund?? Thank you.

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  3. Anonymous
    2019-06-03T22:26:21+00:00

    I am also having a similar issue. Has this issue found a resolution?

        No, I'm afraid it hasn't. I wasted $30.00, and I am still unable to play the game I purchased.

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  4. Anonymous
    2019-06-11T08:43:53+00:00

    Same problem here. I bought the XBox Game Pass for PC yesterday, downloaded, installed and played one game no problem. Now trying to install Wolfenstein 2, and it says I have no linked devices which is impossible.

    SOLVED: You have to join the Windows Insider Program. Joining that allows you to update Windows higher than is normally available, and then you can install any game... Not good, but that's it.

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  5. Anonymous
    2019-06-14T20:29:39+00:00

    Hello Greg, 

    I recently upgraded to Xbox Game Pass Ultimate. When I try to install a game, while signed into my account, from the MS webpage, I get a dialog box stating:

    Where do you want to install?

    It looks like you don’t have any applicable device(s) linked to your Microsoft account. To install, sign in on a device with your Microsoft account.

    My account manger shows my PC on my devices' listing page. I linked to the manager using the same account, which displays "My account login" on both the page trying to install and the devices listing. Apparently the dialog cannot access the devices linked to my account. 

    When I did not use the "...." -> "Install on my devices" and just clicked "Install/play" the install did kick off and is apparently working.

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