‘No applicable devices linked to Microsoft account’

Anonymous
2018-12-28T20:04:24+00:00

i have been trying to download sims 4 on my windows 10 lenovo. It says ‘you own this game’ and gives me the option to ‘install on my devices’ however when i click this, it tells me i dont have any applicable devices linked to my microsoft account. I do have a microsoft account and it is linked to my windows 10 laptop. Is this an issue with windows 10? It was very expensive so i therefore expect to get my moneysworth. Do i need am Xbox account? Is that the issue? Very frustrated i just wanted the sims and have discovered that many people have the same issue. Help me microsoft!

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2018-12-28T20:40:22+00:00

    Hi Maggie. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

    See fixes working here:

    It looks like you don't have any applicable devices linked to your

    Game Pass install probs

    Did you go into your MS account from which the game was purchased and confirm that the Lenovo laptop is listed as a linked Device? Sometimes with more than on e MS account a device will be linked to another account and not the one the game is registered with. Confirm that first.

    If it's clearly linked to the same account you bought the game with, then I'd contact Store support here: https://support.microsoft.com/en-us/help/28808/...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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  3. Anonymous
    2019-03-24T18:39:28+00:00

    I'm having this exact same problem with Halo Wars 2: Ultimate Edition on windows store.

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  4. Anonymous
    2019-03-26T19:55:07+00:00

    Hi Greg, I happen to have the same exact issue as Maggie concerning a game I purchased on the Microsoft store. I did what you recommended but when I try to add a device it doesn't find any. Could you tell me how to check if my Lenovo is connected to my Microsoft account?

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  5. Anonymous
    2019-04-17T04:23:06+00:00

    I am also having a similar issue. Has this issue found a resolution?

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