‘No applicable devices linked to Microsoft account’

Anonymous
2018-12-28T20:04:24+00:00

i have been trying to download sims 4 on my windows 10 lenovo. It says ‘you own this game’ and gives me the option to ‘install on my devices’ however when i click this, it tells me i dont have any applicable devices linked to my microsoft account. I do have a microsoft account and it is linked to my windows 10 laptop. Is this an issue with windows 10? It was very expensive so i therefore expect to get my moneysworth. Do i need am Xbox account? Is that the issue? Very frustrated i just wanted the sims and have discovered that many people have the same issue. Help me microsoft!

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

68 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-01-26T17:02:02+00:00

    It's ok all I had to do was update my pc I did it but it made where I can put all my apps smaller and all so that's a doen

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-01-25T23:36:19+00:00

    The Microsoft support is worthless. I see at least 6 pages of people begging for help with the same problem. This is the only answer in 6 pages, from an MVP and it provides no help. It is a waste of time to contact the support link given in this reply. I have the exact same issue, and now realize I am on my own. This has been an ongoing problem for years, and no fix. Thanks to all who have given solutions that worked for them. I have tried them all and none have worked for me. Once again Microsoft support does not exist, but you did not need me to tell you that.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-01-24T01:48:22+00:00

    Same problem here. I bought Minecraft on my PC, and it says "No applicable devices linked to Microsoft account" when I try to install. 

    If I click on "Get more info on your device list" it shows three linked devices (xbox, pc, and laptop) all displaying "No issues found".

    If I click on "Microsoft Store device management", it shows all three devices linked to the store (3 devices of limit of 10).

    I also checked the XBox App on my laptop, but there is nothing listed under "Games I own". I double-checked and my xbox live account is linked to my windows account properly.

    I bought a game, and I'd like to play it. Why is this process a nightmare?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2021-01-10T15:56:43+00:00

    I have exactly the same issues with Among US game.  All MS accounts have been validated as signed in correctly.  Bit disappointing this issue seems to be unresolved for over 2 years and no updates from MS.  I should have known better and purchased the game on the Apple Store with my Ipad :-)

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-12-28T22:37:14+00:00

    I have tried to get among us i bought it it says i own it but i don't have a applicable devices if u need a Xbox that's what i have i linked my Xbox account and how do i get my games because i spent money on this game and i don't want to waist my money

    Was this answer helpful?

    0 comments