‘No applicable devices linked to Microsoft account’

Anonymous
2018-12-28T20:04:24+00:00

i have been trying to download sims 4 on my windows 10 lenovo. It says ‘you own this game’ and gives me the option to ‘install on my devices’ however when i click this, it tells me i dont have any applicable devices linked to my microsoft account. I do have a microsoft account and it is linked to my windows 10 laptop. Is this an issue with windows 10? It was very expensive so i therefore expect to get my moneysworth. Do i need am Xbox account? Is that the issue? Very frustrated i just wanted the sims and have discovered that many people have the same issue. Help me microsoft!

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

68 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2019-03-24T18:39:28+00:00

    I'm having this exact same problem with Halo Wars 2: Ultimate Edition on windows store.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2018-12-28T20:40:22+00:00

    Hi Maggie. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

    See fixes working here:

    It looks like you don't have any applicable devices linked to your

    Game Pass install probs

    Did you go into your MS account from which the game was purchased and confirm that the Lenovo laptop is listed as a linked Device? Sometimes with more than on e MS account a device will be linked to another account and not the one the game is registered with. Confirm that first.

    If it's clearly linked to the same account you bought the game with, then I'd contact Store support here: https://support.microsoft.com/en-us/help/28808/...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments