Windows update says we couldn't connect it to the update service, Store apps also encountering error while download

Sumit 44,316 Reputation points Volunteer Moderator
2019-01-31T15:06:11+00:00

Hi,

While performing an update check in Windows update, I get a message as follows:

"We couldn't connect to the update service, make sure your PC is connected to the Internet and try again"

Also,

Downloading and updating Store apps issue also say

"We couldn't install, we would try shortly"

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Sumit 44,316 Reputation points Volunteer Moderator
2019-01-31T15:13:29+00:00

There are multiple reports of Windows update not being able to connect to the Update server and other Microsoft services not being able to connect to the Internet. While this is being investigated, you can try changing the DNS and see if it resolves the issue for you.

To change the DNS, perform the following steps:

  1. Press Windows key+R to open Run dialog box.
  2. Type in ncpa.cpl and press Enter.
  3. Right-click the device in the Network list through which you connect and choose Properties.
  4. Select Internet Protocol version 4 and choose properties just below the Checkbox list.
  5. Select the radio button "Use the following DNS servers" and add the following values in the boxes:

8.8.8.8

8.8.4.4 6. Press OK and Reboot your computer.

[Update 2/1/19]

The issue has started to correct for those who are affected. It is expected to be fully fixed in the next 24 hours or so.

[Added 2/5/19:]

You can try restarting the network router simply which should refresh the things if you do not want to change DNS in Windows.

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Anonymous
2019-02-04T21:46:16+00:00

We are aware of a service-side issue where some customers are still unable to connect or download updates from the Windows Update service. We are actively investigating this issue. Thank you for your patience.

Paul...

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  1. Anonymous
    2019-02-03T21:17:00+00:00

    I am on bt and this issue is not resolved.

    Ive factory reset my router today with no joy, i have a computer and a laptop. The computer says couldnt connect to servers and the laptop finds a windows windows  defernition update but just stays on 0% downloading and ive even left that for 4 hours whilst i was out.

    Its Its been like this for 5 days now, no windows update no store updates and cant download any apps from store.

    Thanks

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  2. Anonymous
    2019-02-03T20:31:47+00:00

    Could this be why WUMGR is giving an internal error on trying to run update?

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  3. Anonymous
    2019-02-03T19:48:47+00:00

    Thanks for replying. Very kind of you.

    Mine is still not working. Resetting the router does nothing. I'm reluctant to try the temporary fix. I'm waiting for Microsoft to fix it as promised.

    I contacted Microsoft on the phone a few days ago and they tried lots of things including a complete new install of windows. They seemed unaware of any global problem!

    I have a case number and they told me to get back to them if the new install doesn't work. I will contact them again tomorrow.

    Thanks again.

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