Windows update says we couldn't connect it to the update service, Store apps also encountering error while download

Sumit 44,316 Reputation points Volunteer Moderator
2019-01-31T15:06:11+00:00

Hi,

While performing an update check in Windows update, I get a message as follows:

"We couldn't connect to the update service, make sure your PC is connected to the Internet and try again"

Also,

Downloading and updating Store apps issue also say

"We couldn't install, we would try shortly"

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Sumit 44,316 Reputation points Volunteer Moderator
2019-01-31T15:13:29+00:00

There are multiple reports of Windows update not being able to connect to the Update server and other Microsoft services not being able to connect to the Internet. While this is being investigated, you can try changing the DNS and see if it resolves the issue for you.

To change the DNS, perform the following steps:

  1. Press Windows key+R to open Run dialog box.
  2. Type in ncpa.cpl and press Enter.
  3. Right-click the device in the Network list through which you connect and choose Properties.
  4. Select Internet Protocol version 4 and choose properties just below the Checkbox list.
  5. Select the radio button "Use the following DNS servers" and add the following values in the boxes:

8.8.8.8

8.8.4.4 6. Press OK and Reboot your computer.

[Update 2/1/19]

The issue has started to correct for those who are affected. It is expected to be fully fixed in the next 24 hours or so.

[Added 2/5/19:]

You can try restarting the network router simply which should refresh the things if you do not want to change DNS in Windows.

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Anonymous
2019-02-04T21:46:16+00:00

We are aware of a service-side issue where some customers are still unable to connect or download updates from the Windows Update service. We are actively investigating this issue. Thank you for your patience.

Paul...

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  1. Anonymous
    2019-02-04T09:51:22+00:00

    Hi

    It had now been sorted. Contacted MS support via chat.

    They did something to the DNS settings. Hope this helps

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  2. Anonymous
    2019-02-04T09:49:45+00:00

    Hi

    i contacted MS support via chat.

    They have now sorted it.

    They did something with the DNS settings

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  3. Anonymous
    2019-02-04T09:45:53+00:00

    Modifying the DNS entries to the google DNS servers made no difference.  Problem is occurring on 3 of my PC's/Laptops.

    Little info about this issue available on the wider web even though it has been a problem for several days now.  Microsoft could do with either making a formal public announcement that a known issue being addressed or confirming that definitely nothing to do with their systems.  I strongly suspect the former scenario though.

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