Windows update says we couldn't connect it to the update service, Store apps also encountering error while download

Sumit 44,316 Volunteer Moderator

Hi,

While performing an update check in Windows update, I get a message as follows:

"We couldn't connect to the update service, make sure your PC is connected to the Internet and try again"

Also,

Downloading and updating Store apps issue also say

"We couldn't install, we would try shortly"

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Sumit 44,316 Volunteer Moderator

There are multiple reports of Windows update not being able to connect to the Update server and other Microsoft services not being able to connect to the Internet. While this is being investigated, you can try changing the DNS and see if it resolves the issue for you.

To change the DNS, perform the following steps:

Press Windows key+R to open Run dialog box.
Type in ncpa.cpl and press Enter.
Right-click the device in the Network list through which you connect and choose Properties.
Select Internet Protocol version 4 and choose properties just below the Checkbox list.
Select the radio button "Use the following DNS servers" and add the following values in the boxes:

8.8.8.8

8.8.4.4 6. Press OK and Reboot your computer.

[Update 2/1/19]

The issue has started to correct for those who are affected. It is expected to be fully fixed in the next 24 hours or so.

[Added 2/5/19:]

You can try restarting the network router simply which should refresh the things if you do not want to change DNS in Windows.

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Answer accepted by question author

Anonymous

We are aware of a service-side issue where some customers are still unable to connect or download updates from the Windows Update service. We are actively investigating this issue. Thank you for your patience.

Paul...

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175 additional answers

Anonymous

2019-02-04T22:49:06+00:00
Hi swinside,

I have changed the DNS settings to:

8.8.8.8.

8.8.4.4.

Windows Update then works fine for me. Just follow these instructions.

To change the DNS, perform the following steps:
1. Press Windows key+R to open Run dialog box.
2. Type in ncpa.cpl and press Enter.
3. Right-click the device in the Network list through which you connect and choose Properties.
4. Select Internet Protocol version 4 and choose properties just below the Checkbox list.
5. Select the radio button "Use the following DNS servers" and add the following values in the boxes:
8.8.8.8

8.8.4.4 6. Press OK and Reboot your computer.

I have pasted a screenshot below of the relevant box where you change the DNS values.

If you want to revert to the original settings you just follow the above instructions to get back to the same box that you entered the new values into, delete the 8.8.8.8. 8.8.4.4. and then click on 'Obtain an IP address automatically'. Then reboot the PC. You will then be back to your original settings.

DNS stands for Domain Name System by the way!
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Anonymous

2019-02-04T22:48:26+00:00

If you contact MS support by phone they take control and do it for you
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Anonymous

2019-02-04T22:29:19+00:00

Good to know. It's been five days now. Hope I don't get a virus because my defender will not update.

What's your view on using the temporary fix that has worked for some people. Changing the the DNS settings, whatever that is? Personally, I'm reluctant to start changing things that I don't understand.
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