Why is there no "troubleshoot hardware & devices" in 1809 update?

Anonymous
2019-01-01T10:13:30+00:00

I have looked everywhere in settings & control panel, & there is no longer a troubleshooter for hardware & devices. All of the other troubleshoot options are still listed , & there is no "view all." In 1803 I could access it in " update & security" then chose "troubleshoot" & it was the 4th one listed under "find & fix other problems" where "keyboard" is now. Unless Microsoft will come up with a fix, I guess the only solution is to go back to 1803?

Windows for home | Windows 10 | Settings

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Anonymous
2019-01-02T05:27:14+00:00

Hi,

Thank you for writing to Microsoft Community Forums.

Please note that Hardware and Device troubleshooter was removed from Windows 10 starting from the build version 1809. The Hardware & Devices troubleshooter had the lowest daily usage was usually run in tandem with other troubleshooters, therefore it was determined it was no longer needed and specific troubleshooters should be used instead (i.e. Bluetooth, audio, etc.).

Hope it helps.

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  1. Anonymous
    2019-09-13T18:52:18+00:00

    This is a dumb response from Microsoft. The latest MS update screwed up my Asus VivoTab Note 8 Touchscreen. It was dead. No touch response at all. Suddenly Windows 10 blew up, restarted the computer and took it upon itself to repair my installation, after which the touch screen actually worked, . . . until I used the Windows calibration tool to calibrate the screen, which tool is itself screwed up, not even displaying the full calibration screen. After I managed to get out of the tool, my touchscreen was dead again.

    The hardware toublershooter did one thing that I find important. It cleaned out old unused drivers from the devices, which Windows itself does not do apparently. This can at times cause newer drivers NOT to be installed at all. e.g. the touchscreen driver.

    Now I have a useless windows tablet.

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  2. Anonymous
    2019-09-13T10:40:08+00:00

    Gj another reason not to update u clowns cant stop how the f am i supposed to find my camera now great job clowns

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  3. Anonymous
    2019-09-03T23:15:59+00:00

    I will comment a second time. 

    If my doctor told me " We removed all our emergency rooms from this hospital cause people only come to them once every few years. We instead used the space for child care and theaters which are used all the time." 

    If M$ keeps removing stuff on the criteria of "Oh, it's only used once in awhile" then soon we will be totally locked out of manipulating and modifying and repairing our own computers.   OH WAIT!!!  IS THAT THE PURPOSE? 

    If people can't fix their computer software, they won't touch it and break it. Then ONLY MICROSOFT can fix it and they can CHARGE US MONEY TO FIX OUR COMPUTER AND WE WILL HAVE TO PAY IT

    Maybe that is the plan for the future. Lock us out of any access to our computer and our software, then charge a monthly subscription or service charge to fix things.

    I do not like corporate decision making. It is based solely on the profit that the corporate entity can make on that decision.  Truthfulness, honesty, integrity, forthrightness, and obligation are all destroyed in the process.

    Calvin E. Thomas

    It's really a ridiculous decision by Microsoft to removed the 'Hardware & Devices' troubleshooter simply because it's not being used very often.  Following their line of thought, we might as well go ahead and remove the fire escapes from buildings or emergency exits from airplanes.  I was actually growing to like W10 before this misstep by Microsoft.

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  4. Anonymous
    2019-09-03T16:36:04+00:00

    I will comment a second time. 

    If my doctor told me " We removed all our emergency rooms from this hospital cause people only come to them once every few years. We instead used the space for child care and theaters which are used all the time." 

    If M$ keeps removing stuff on the criteria of "Oh, it's only used once in awhile" then soon we will be totally locked out of manipulating and modifying and repairing our own computers.   OH WAIT!!!  IS THAT THE PURPOSE? 

    If people can't fix their computer software, they won't touch it and break it. Then ONLY MICROSOFT can fix it and they can CHARGE US MONEY TO FIX OUR COMPUTER AND WE WILL HAVE TO PAY IT

    Maybe that is the plan for the future. Lock us out of any access to our computer and our software, then charge a monthly subscription or service charge to fix things.

    I do not like corporate decision making. It is based solely on the profit that the corporate entity can make on that decision.  Truthfulness, honesty, integrity, forthrightness, and obligation are all destroyed in the process.

    Calvin E. Thomas

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