Why is there no "troubleshoot hardware & devices" in 1809 update?

Anonymous
2019-01-01T10:13:30+00:00

I have looked everywhere in settings & control panel, & there is no longer a troubleshooter for hardware & devices. All of the other troubleshoot options are still listed , & there is no "view all." In 1803 I could access it in " update & security" then chose "troubleshoot" & it was the 4th one listed under "find & fix other problems" where "keyboard" is now. Unless Microsoft will come up with a fix, I guess the only solution is to go back to 1803?

Windows for home | Windows 10 | Settings

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Anonymous
2019-01-02T05:27:14+00:00

Hi,

Thank you for writing to Microsoft Community Forums.

Please note that Hardware and Device troubleshooter was removed from Windows 10 starting from the build version 1809. The Hardware & Devices troubleshooter had the lowest daily usage was usually run in tandem with other troubleshooters, therefore it was determined it was no longer needed and specific troubleshooters should be used instead (i.e. Bluetooth, audio, etc.).

Hope it helps.

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  1. Anonymous
    2019-09-02T20:05:03+00:00

    I was just trying to find this troubleshooter since it was the only way I can get my touchscreen to work whenever an update broke it (likely the drivers' fault, not Microsoft's).

    For those of you looking for it, see if you can still use it using this method:

    • open Settings
    • go to "Devices"
    • ensure you're in the section "Bluetooth & other Devices"
    • click on "Devices and printers" in the right column
    • right click on the device you think is having a problem (it may likely already be marked with an exclamation mark) and select "Troubleshoot"

    I, too, would really appreciate if the troubleshooter was made more accessible again. But as long as it's not removed altogether, I'm not too fussed. (If it truly is removed altogether, I'm afraid I don't actually know how to keep my device functional.)

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  2. Anonymous
    2019-01-05T06:57:59+00:00

    I don't have Bluetooth to use but I will go back to 1803 thanks Microsoft for your update:(

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  3. Anonymous
    2019-03-13T06:05:35+00:00

    Hardware & Device troubleshooter detects missing or failed drivers in version 1803 which was a common occurrence.  After installing version 1809 my "mail notifications" has stopped working.

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  4. Anonymous
    2019-01-02T08:18:24+00:00

    Thank you so much for solving my problem!

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