Blue Screen of Death Windows 10

Anonymous
2018-11-09T11:24:12+00:00

Hi,

I have gotten Blue screen many times since i just got my new pc 1 month ago.

Most of the times its when i play the Steam Game Civilization 6. It will crash at random times during the game.

So i stopped playing since im sick of my com crashing.

Most recently i started Guild Wars 3 and again the crash came..

Im starting to wonder if its because of some hardware configuration not done right that is why this is happening?

I custom build this at a local popular PC shop. 

Here are the following parts - 

AMD RYZEN 7 2700X CPU

GIGABYTE X470 AORUS ULTRA GAMING

COSAIR VENGEANCE LPX 3200MHZ 8GB X 2PCS

ADATA XPG SX8200 480GB M.2 PCIE NVNE SSD

W.D 2TB 3.5" SATA3 HDD

ZOTAC GTX 1070TI 8GB MINI TWIN FAN

SEASONIC FOCUS FW 650W

Here is the list of errors that i recorded in order:

  1. Stop code: IRQL NOT LESS OR EQUAL
  2. Stop code: DRIVER_IRQL NOT LESS OR EQUAL
  3. Stop code: DPC_WATCHDOG_VIOLATION
  4. Stop code: SYSTEM_SERVICE_EXCEPTION
  5. Stop code: KERNEL_SECURITY_CHECK_FAILURE
  6. Stop code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (What failed: storport_sys)
  7. Stop code: IRQL NOT LESS OR EQUAL
  8. Stop code: MEMORY_MANAGEMENT
  9. Stop code: IRQL NOT LESS OR EQUAL
  10. Stop code: MEMORY_MANAGEMENT

So in the past 1 month it has crashed like about 10 times.. Im starting to think it maybe more than just the game issues. Please help.

I have tried updating all drivers too

Windows for home | Windows 10 | Performance and system failures

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  1. SD - IA 180.3K Reputation points Independent Advisor
    2018-11-10T11:05:53+00:00

    Yes. Sometimes Storage sense removes the dump files. If the next BSOD still doesn't generate minidump file, ZIP the full memory dump(C:/Windows/Memory.dmp) and share with us.

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  2. Anonymous
    2018-11-10T09:47:51+00:00

    To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

    b) dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

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  3. Anonymous
    2018-11-10T09:32:30+00:00

    Hi Sir,

    Minidump file is empty. Just tried this:

    1. Go to the Control Panel, choose ‘System And Security’, and then click ‘System’, and then click the ‘Advanced System Settings’ link.
    2. In the opened window, click the ‘Advanced’ tab and then inside the ‘Startup And Recovery’ frame, click the ‘Settings’ button.
    3. In the opened ‘Startup And Recovery’ window,  there is ‘Write Debugging Information’ section. You should set the combo-box in this section to ‘Small memory dump’, and then click ‘ok’ to confirm the change.

    However my current selection is already set to Automatic Memory Dump, Should i still change it to small memory dump?

    If it is empty, does this mean we have to wait for another bluescreen for the dump file?

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  4. SD - IA 180.3K Reputation points Independent Advisor
    2018-11-10T09:13:45+00:00

    Great. The memory is okay.

    We need log files(called dump files) that tell us what lead to crash.

    Please share them with us for a better analysis of the problem. Instructions can be found here:

    https://answers.microsoft.com/en-us/windows/for...

    Please let us know if you need any assistance about posting dump files.

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  5. Anonymous
    2018-11-10T09:03:28+00:00

    Hi, thank you for your reply. 

    Followed your instructions, here is a copy of the image.

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