Blue Screen of Death Windows 10

Anonymous
2018-11-09T11:24:12+00:00

Hi,

I have gotten Blue screen many times since i just got my new pc 1 month ago.

Most of the times its when i play the Steam Game Civilization 6. It will crash at random times during the game.

So i stopped playing since im sick of my com crashing.

Most recently i started Guild Wars 3 and again the crash came..

Im starting to wonder if its because of some hardware configuration not done right that is why this is happening?

I custom build this at a local popular PC shop. 

Here are the following parts - 

AMD RYZEN 7 2700X CPU

GIGABYTE X470 AORUS ULTRA GAMING

COSAIR VENGEANCE LPX 3200MHZ 8GB X 2PCS

ADATA XPG SX8200 480GB M.2 PCIE NVNE SSD

W.D 2TB 3.5" SATA3 HDD

ZOTAC GTX 1070TI 8GB MINI TWIN FAN

SEASONIC FOCUS FW 650W

Here is the list of errors that i recorded in order:

  1. Stop code: IRQL NOT LESS OR EQUAL
  2. Stop code: DRIVER_IRQL NOT LESS OR EQUAL
  3. Stop code: DPC_WATCHDOG_VIOLATION
  4. Stop code: SYSTEM_SERVICE_EXCEPTION
  5. Stop code: KERNEL_SECURITY_CHECK_FAILURE
  6. Stop code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (What failed: storport_sys)
  7. Stop code: IRQL NOT LESS OR EQUAL
  8. Stop code: MEMORY_MANAGEMENT
  9. Stop code: IRQL NOT LESS OR EQUAL
  10. Stop code: MEMORY_MANAGEMENT

So in the past 1 month it has crashed like about 10 times.. Im starting to think it maybe more than just the game issues. Please help.

I have tried updating all drivers too

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

41 answers

Sort by: Most helpful
  1. Anonymous
    2018-11-21T18:01:44+00:00

    1. Not installed any, only Windows Defender always On.

    3. sfc / scanow

    Microsoft Windows [Version 10.0.17134.407]

    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.

    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>

    4. dism /online /cleanup-image /restorehealth

    Microsoft Windows [Version 10.0.17134.407]

    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool

    Version: 10.0.17134.1

    Image Version: 10.0.17134.407

    [==========================100.0%==========================] The restore operation completed successfully.

    The operation completed successfully.

    C:\Windows\system32>cmdc

    **5.**chkdsk /scan

    Microsoft Windows [Version 10.0.17134.407]

    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>chkdsk /scan

    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...

      299520 file records processed.

    File verification completed.

      7799 large file records processed.

      0 bad file records processed.

    Stage 2: Examining file name linkage ...

      652 reparse records processed.

      403746 index entries processed.

    Index verification completed.

      0 unindexed files scanned.

      0 unindexed files recovered to lost and found.

      652 reparse records processed.

    Stage 3: Examining security descriptors ...

    Security descriptor verification completed.

      52114 data files processed.

    CHKDSK is verifying Usn Journal...

      41348048 USN bytes processed.

    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.

    No further action is required.

     468219903 KB total disk space.

     100524568 KB in 239691 files.

        145792 KB in 52115 indexes.

             0 KB in bad sectors.

        423283 KB in use by the system.

         65536 KB occupied by the log file.

     367126260 KB available on disk.

          4096 bytes in each allocation unit.

     117054975 total allocation units on disk.

      91781565 allocation units available on disk.

    C:\Windows\system32>

    C:\Windows\system32>

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2018-11-21T17:44:35+00:00
    1. What antivirus / firewall software products are in use (always on and manual)?
    2. Open administrative command prompt and type or copy and paste:
    3. sfc /scannow
    4. dism /online /cleanup-image /restorehealth
    5. chkdsk /scan
    6. When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    7. Make a brand new restore point
    8. Windows driver verifier is a tool which is used to stress test drivers and cause crashes.

    After each crash BSOD dump files are debugged to look for misbehaving software or hardware drivers, or malfunctioning hardware.

    Read this link so that you learn the methods to turn off or recover from using the tool:

    https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html

    Use this link for the customized test settings:

    https://answers.microsoft.com/en-us/windows/forum/windows\_10-update/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

    1. For each BSOD:

    a) run the administrative command prompt command > post a new zip into the thread

    b) open file explorer > this PC > C: > seach for C:\windows\memory.dmp > if the file size is < 1.5 GB then zip > post a share link into the thread using one drive, drop box, or google drive

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2018-11-21T17:10:26+00:00

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2018-11-21T16:54:27+00:00

    To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    Choose the applicable link for the operating system:

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    https://www.eightforums.com/threads/language-add-or-remove-in-windows-8.5849/

    https://www.sevenforums.com/tutorials/87317-display-language-change.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

    b) dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

    After a clean install the startup and recovery system failure settings need to be modified:

    a) Uncheck automatically restart

    b) reboot to maintain the setting change

    For any BSOD post two share links:

    a) one zip with the administrative command prompt command files with dxdiag

    b) one zip with the memory.dmp file (zip files < 1.5 GB)

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2018-11-21T16:02:08+00:00

    Hi, so finally after reformatting my pc the blue screen appeared again.

    Which logs should I upload this time?

    Awaiting kind sirs for help

    Was this answer helpful?

    0 comments No comments