Windows UPDATE "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

Anonymous
2019-01-31T02:56:05+00:00

What were the steps? I just updated THREE computers and NONE of them are able to connect to Windows Update. I did an "in-place upgrade" on one of them and it did not resolve the problem. 

MESSAGE: "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

UPDATE is KB4476976 (OS Build 17763.292)

And, yes, I am connected to the internet. This is very annoying. If it is an issue/bug (and it must be) how does MS plan on rolling out a fix if users cannot connect to Windows Update? I have tried all the known fixes out there (stop/start services related to WU, run various commands in an elevated command prompt, perform an in-place upgrade, you name it. Nothing works).

Thanks.

William Hill

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2019-02-05T09:04:03+00:00

    I'm in UK on BT internet had this problem for 5 days. Today I turned off the BT Hub, left it off for 30 seconds then turned it back on again.  Windows Update now working again.

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  2. Anonymous
    2019-02-05T09:20:41+00:00

    Hi. I'm on BT as well, but it took the DNS change to 8.8.8.8 and 8.8.4.4 to get me working again ( that was after 'live chatting' with someone at BT; who after contacting MS informed me that MS were working on it and it could be a week before it's fixed!! ). Seems fixes are very machine specific, judging by comments from the 'Community. It will be interesting to see how / when the situation will be resolved.

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  3. Anonymous
    2019-02-05T09:35:18+00:00

    Hi William,

    I'm on BT, running Windows 10, with the same problem. What worked for me ( up to now!! ) was to go to settings, select Network and Internet, then Network and Sharing Centre, followed by change adapter settings. This brings up your Network(s). RIGHT CLICK your network and select properties. Highlight Internet Protocol Version 4 ( TCP/IPv4 ) and select properties. Nearly there!! Select Use the following DNS Server addresses and type in 8.8.8.8 in the first box and 8.8.4.4 in the second. Click OK. All done!! Sounds long winded but it's actually quick. I rebooted, but some people have reported that they didn't need to. Hope this works for you.

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  4. Anonymous
    2019-02-05T10:05:50+00:00

    I'm in the UK with BT as my ISP  

    I turned on my laptop today, didn't faff around with any settings whatsoever,  and I no longer get that error message! It just works. I'm not quite sure what fixed it  but I just turned on my laptop after 3 days (I encountered the problem on Saturday) and the WU began to download and install

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  5. Anonymous
    2019-02-05T15:23:24+00:00

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