Windows UPDATE "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

Anonymous
2019-01-31T02:56:05+00:00

What were the steps? I just updated THREE computers and NONE of them are able to connect to Windows Update. I did an "in-place upgrade" on one of them and it did not resolve the problem. 

MESSAGE: "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

UPDATE is KB4476976 (OS Build 17763.292)

And, yes, I am connected to the internet. This is very annoying. If it is an issue/bug (and it must be) how does MS plan on rolling out a fix if users cannot connect to Windows Update? I have tried all the known fixes out there (stop/start services related to WU, run various commands in an elevated command prompt, perform an in-place upgrade, you name it. Nothing works).

Thanks.

William Hill

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-02-02T11:12:35+00:00

    I have gone through a factory reset and reconfiguration with BT and also tried the Personal Hot Spot approach.

    My Workstation did Update once, following the Router Reset but has subsequently stopped updating.

    The Personal Hotspot fix did not work at all for me.

    As I say, in my opinion this is a complex problem and different people will get different results.

    I have made BT aware of the fact that many users are likely to experience problems connected with this and they have escalated their investigation of it.

    Fortunately, I can do nearly all of my day-to-day work using my iPhone and iPad and my Office 365 is working fine.

    So I have no pressing need to update my PC s in the short term.

    I feel sorry for those businesses with a large network of PC s who may be dependent on a reliable system being in place for updating them.

    The whole point of Windows 10 is to ensure that this is the case but it would seem that there is a significant problem at the moment.

    I am sure that it will be sorted out in due course, these things generally are !

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  2. Anonymous
    2019-02-02T15:16:33+00:00

    Still seeing this problem (in the UK) . Will Microsoft please respond with an update, even if only to acknowledge the problem is ongoing.

    Microsoft, why not be a little more proactive (when such issues arise), even if the cause is outside your area of responsibility, if not you'll be blamed by association and your unhelpful silence.

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  3. Anonymous
    2019-02-02T15:23:43+00:00

    Im in the UK and my ISP is BT and haven't been able to connect to update service for days and 3 computers.!!!!

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  4. Anonymous
    2019-02-02T15:57:16+00:00

    Also in UK & with BT.

    I've just used the "change default DNS" solution (I used the google DNS: 8.8.8.8 & 8.8.4.4, but others available), mentioned elsewhere on the internet, it worked for me (on two devices). Now changed back to original settings (i.e. using ISP default DNS) and still working (on both).  Didn't even need to reboot, just changed the settings, triggered an update successfully, then restored the settings.

    Such a pity Microsoft haven't tried a little harder to keep users informed.

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  5. Anonymous
    2019-02-02T16:49:04+00:00

    I am in UK and have been having this problem for 3 days now. After trying various things to no avail I eventually changed my DNS to google i.e. 8.8.8.8 and 8.8.4.4. and did a restart. This seems to have done the trick! I can only assume this IS a problem with Microsoft!

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