Windows UPDATE "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

Anonymous
2019-01-31T02:56:05+00:00

What were the steps? I just updated THREE computers and NONE of them are able to connect to Windows Update. I did an "in-place upgrade" on one of them and it did not resolve the problem. 

MESSAGE: "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

UPDATE is KB4476976 (OS Build 17763.292)

And, yes, I am connected to the internet. This is very annoying. If it is an issue/bug (and it must be) how does MS plan on rolling out a fix if users cannot connect to Windows Update? I have tried all the known fixes out there (stop/start services related to WU, run various commands in an elevated command prompt, perform an in-place upgrade, you name it. Nothing works).

Thanks.

William Hill

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-02-05T00:35:00+00:00

    What were the steps? I just updated THREE computers and NONE of them are able to connect to Windows Update. I did an "in-place upgrade" on one of them and it did not resolve the problem. 

    MESSAGE: "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

    UPDATE is KB4476976 (OS Build 17763.292)

    And, yes, I am connected to the internet. This is very annoying. If it is an issue/bug (and it must be) how does MS plan on rolling out a fix if users cannot connect to Windows Update? I have tried all the known fixes out there (stop/start services related to WU, run various commands in an elevated command prompt, perform an in-place upgrade, you name it. Nothing works).

    Thanks.

    William Hill

    i have the same issue until now

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  2. Anonymous
    2019-02-05T00:21:20+00:00

    Hello Community,

    Me again - I contacted MS via the 'Get Help' facility of Windows 10 and an MS chap (via Support-LogMeInRescue) took control of my computer and sorted it. He was so quick I could not quite follow what he did but he changed some IP stuff to something like 4.2.1.1 or 4.2.1.2 (so quickly I could not quite make it out I'm afraid!). He did this after an ipconfig/flushdns (as administrator) and then did a restart.

    I know this is almost certainly a bit vague for you techies out there but it might give you a 'starter for ten' as they say on University Challenge/College Bowl. However, the long and the short of it is that MS online folk have an answer, it would appear, for non-techie bozos like me. It is still working ok after a shut down (before going the pub) and start (after returning from the pub, to calm what had been frayed nerves!!). Hoorah!

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  3. Anonymous
    2019-02-05T00:05:22+00:00

    Update from my earlier post. 

    Still UK. Still TalkTalk ISP. 

    I'm having the same fault again, so the DNS change 'fix' was only temporary it seems. 

    So we continue waiting...

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  4. Anonymous
    2019-02-04T19:29:00+00:00

    Well, I took the bull by the horns and gave it a go, but the DNS changes have not helped me at all - still getting the cannot connect/retry thing. Have changed back...

    Like BillH294, I also do not see how MS will give you the update if you cannot access the update servers!!!!

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  5. Anonymous
    2019-02-04T17:27:14+00:00

    Does this mean that every individual machine has to be reconfigured, 'in house'? Like a number of the people currently affected, I'm able to do that; but what about those less confident about delving into the inner workings??? How will they get the fault corrected, when they can't access the server?

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