Windows UPDATE "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

Anonymous
2019-01-31T02:56:05+00:00

What were the steps? I just updated THREE computers and NONE of them are able to connect to Windows Update. I did an "in-place upgrade" on one of them and it did not resolve the problem. 

MESSAGE: "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

UPDATE is KB4476976 (OS Build 17763.292)

And, yes, I am connected to the internet. This is very annoying. If it is an issue/bug (and it must be) how does MS plan on rolling out a fix if users cannot connect to Windows Update? I have tried all the known fixes out there (stop/start services related to WU, run various commands in an elevated command prompt, perform an in-place upgrade, you name it. Nothing works).

Thanks.

William Hill

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2019-02-03T15:47:24+00:00

    Ken I used this link to make the changes to the DNS cache Im not advanced but this link explains the steps to take 

    https://news.softpedia.com/news/how-to-fix-windows-update-issues-by-using-google-s-public-dns-524779.shtml

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  2. Anonymous
    2019-02-03T15:07:17+00:00

    Mike

    Thanks for the response, I am obviously not such an advanced user as you are, I do not know what "clearing the cache, changing the DNS" is or how to do it, is this not MS's problem or have we all got to find our own solutions.

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  3. Anonymous
    2019-02-03T15:01:13+00:00

    Again, I don't really know - depends on whether your PCs are networked and you set the intra DNS not the WiFi I guess.  I'd just try it and see with the second PC.  IF the updater doesn't play ball then set the DNS to the 8.8.8.8 and 8.8.4.4

    Bizarre how this has worked out.

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  4. Anonymous
    2019-02-03T14:57:45+00:00

    I'm having the same issue. 

    Found this FWIW:

    https://www.****/articles/windows-10-update-microsoft-store-error-message

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  5. Anonymous
    2019-02-03T14:57:41+00:00

    Don't really know.  Just a case or trying it and see what happens if you revert back to auto.  I'm keeping with the Google DNS until MS makes an 'announcement' (but I won't be holding my breath until it does!).

    Best,

    David.h2

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