Windows UPDATE "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

Anonymous
2019-01-31T02:56:05+00:00

What were the steps? I just updated THREE computers and NONE of them are able to connect to Windows Update. I did an "in-place upgrade" on one of them and it did not resolve the problem. 

MESSAGE: "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

UPDATE is KB4476976 (OS Build 17763.292)

And, yes, I am connected to the internet. This is very annoying. If it is an issue/bug (and it must be) how does MS plan on rolling out a fix if users cannot connect to Windows Update? I have tried all the known fixes out there (stop/start services related to WU, run various commands in an elevated command prompt, perform an in-place upgrade, you name it. Nothing works).

Thanks.

William Hill

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-01-31T13:53:39+00:00

    It is not just comcast, its hitting people in UK on BT (but not everybody) too plus even furher afield. The responsibility on MS to fix this , clearly they habe changed somethimg or something on their end is not working. The general public should not have to be manually updating DNS on their devices

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  2. Anonymous
    2019-01-31T13:27:39+00:00

    Having the same issue in New Jersey and have spent hours trying to fix it before finding this thread. Thank you all; at least I know I am not alone.

    What is a public DNS number? The above thread means nothing to me!

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  3. Anonymous
    2019-01-31T13:10:19+00:00

    Still having this problem on 3 different Windows 10 workstations 1/31 8 AM in East Coast US. 

    So the update servers must still be having issues.

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  4. Anonymous
    2019-01-31T11:39:26+00:00

    Hi

    I have been experiencing this since yesterday in the Philippines. Oh the myriad ways I been trying to do to resolve a problem I thought was attributable to my computer. I should have consulted this site first. 

    Why could Microsoft not advise us of these matters so as to prevent us from doing our systems harm in case we do some stupid "solutions". 

    Charlie

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  5. Anonymous
    2019-01-31T09:35:27+00:00

    DNS change did not work for me.

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