Windows UPDATE "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

Anonymous
2019-01-31T02:56:05+00:00

What were the steps? I just updated THREE computers and NONE of them are able to connect to Windows Update. I did an "in-place upgrade" on one of them and it did not resolve the problem. 

MESSAGE: "We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet."

UPDATE is KB4476976 (OS Build 17763.292)

And, yes, I am connected to the internet. This is very annoying. If it is an issue/bug (and it must be) how does MS plan on rolling out a fix if users cannot connect to Windows Update? I have tried all the known fixes out there (stop/start services related to WU, run various commands in an elevated command prompt, perform an in-place upgrade, you name it. Nothing works).

Thanks.

William Hill

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2019-02-01T15:50:47+00:00

    Many thanks cambraiXTH and to others for this suggestion. I am also a BT (business broadband) customer in the UK and I have just tried tethering to my Android Vodafone 4G hotspot. I couldn't update before but I have now successfully run Windows Update and got Store App Updates, while tethered and then again after re-connecting to BT.

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  2. Anonymous
    2019-02-01T14:46:11+00:00

    As I mentioned above, after doing the tethering option I have had no issues getting updates when connected to my Wi-Fi. It really makes no sense, but that is what happened. 

    For those still having issues, try these suggestions:

    https://www.xfinity.com/support/articles/releasing-and-renewing-ip-address

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  3. Anonymous
    2019-02-01T14:35:50+00:00

    I had the last successful update on Jan-30 15:30 CET.

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  4. Anonymous
    2019-02-01T14:20:37+00:00

    Same worked for me too. Connected my laptop using phone as hotspot and Windows update now works. Changed laptop back to home wifi and still works.

    I too am on BT in the UK.

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  5. Anonymous
    2019-02-01T13:44:31+00:00

    I am having the same problem but it has been 3 days now!  I have no new updates and am getting worried because nothing solves the problem.

    Why is it taking so long for the servers to get up and running?

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