Now i dont have the scan for hardware changes

Anonymous
2018-11-23T20:24:32+00:00

I am desperately trying to get my camera back. first it came up with a error message. so I came here and someone said to uninstall the camera and restart the computer. I did that and now I cant find the camera icon in device manager. I came back here and asked again. I pretty much got the same reply but they said to go to action and "scan for hardware changes" I don't have that option and now im lost again. I don't get it because other than my firewall which ive since removed I have made zero changes to my computer and my camera was working 2 months ago and now its not. I don't know if there is an automatic update that I don't know about. but I went through the steps if it was updated and still nothing. it said if all else fails call the company that the camera belongs to, but I uninstalled so how am I supposed to know the name of it ?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-11-24T02:08:30+00:00

    hey yes im sure that's the model.  This is what comes up when I type it into the site ![](https://learn-attachment.microsoft.com/api/attachments/bd827805-c903-47e3-8d0b-5eb5044289b3?platform=QnA

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  2. Anonymous
    2018-11-24T02:10:10+00:00

    Please send me the link I asked for

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  3. Anonymous
    2018-11-24T02:10:51+00:00

    16J9 is the model

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  4. Anonymous
    2018-11-24T02:11:34+00:00

    I'm still waiting for the link

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  5. Anonymous
    2018-11-24T02:17:48+00:00

    Drivers for your PC on the website are here

    https://www.msi.com/Laptop/support/GE62-7RD-Apa...

    There is Nothing for your webcam, which means generic driver is used.

    So, open device manager, right clic on your webcam driver > Uninstall et check delete the driver > Reboot your pc.

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