hey yes im sure that's the model. This is what comes up when I type it into the site ![](https://learn-attachment.microsoft.com/api/attachments/bd827805-c903-47e3-8d0b-5eb5044289b3?platform=QnA
Now i dont have the scan for hardware changes
I am desperately trying to get my camera back. first it came up with a error message. so I came here and someone said to uninstall the camera and restart the computer. I did that and now I cant find the camera icon in device manager. I came back here and asked again. I pretty much got the same reply but they said to go to action and "scan for hardware changes" I don't have that option and now im lost again. I don't get it because other than my firewall which ive since removed I have made zero changes to my computer and my camera was working 2 months ago and now its not. I don't know if there is an automatic update that I don't know about. but I went through the steps if it was updated and still nothing. it said if all else fails call the company that the camera belongs to, but I uninstalled so how am I supposed to know the name of it ?
Windows for home | Windows 10 | Performance and system failures
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Anonymous
2018-11-24T02:08:30+00:00 -
Anonymous
2018-11-24T02:10:10+00:00 Please send me the link I asked for
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Anonymous
2018-11-24T02:10:51+00:00 16J9 is the model
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Anonymous
2018-11-24T02:11:34+00:00 I'm still waiting for the link
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Anonymous
2018-11-24T02:17:48+00:00 Drivers for your PC on the website are here
https://www.msi.com/Laptop/support/GE62-7RD-Apa...
There is Nothing for your webcam, which means generic driver is used.
So, open device manager, right clic on your webcam driver > Uninstall et check delete the driver > Reboot your pc.