Now i dont have the scan for hardware changes

Anonymous
2018-11-23T20:24:32+00:00

I am desperately trying to get my camera back. first it came up with a error message. so I came here and someone said to uninstall the camera and restart the computer. I did that and now I cant find the camera icon in device manager. I came back here and asked again. I pretty much got the same reply but they said to go to action and "scan for hardware changes" I don't have that option and now im lost again. I don't get it because other than my firewall which ive since removed I have made zero changes to my computer and my camera was working 2 months ago and now its not. I don't know if there is an automatic update that I don't know about. but I went through the steps if it was updated and still nothing. it said if all else fails call the company that the camera belongs to, but I uninstalled so how am I supposed to know the name of it ?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-11-23T23:31:44+00:00

    I do not have the option to rub as admin. my manufactures website did me no justice unless I don't know what im looking for. my computer is msi and my model number is GE62 7RD471CA Apache but I couldn't find anything

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  2. Anonymous
    2018-11-23T23:44:48+00:00

    so the icon is back but its still not working and im getting this message

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  3. Anonymous
    2018-11-23T23:45:45+00:00

    this is a built in camera I do not own an usb web camera

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  4. Anonymous
    2018-11-24T01:09:57+00:00

    * Merged

    I try to look up the manufacturer and find the driver things I have to download but I cant find any. and if I try to download a free driver thing it says I still have to pay. 

    I shouldn't have to pay to get my built in camera to work. I already paid 2,300 and the 400$ warranty so I should technically have a camera but don't. this is never ending

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  5. Martmcd 19,990 Reputation points Independent Advisor
    2018-11-24T01:18:16+00:00

    hi Laura,

    if you could tell us the make and model of the device, I will have a look for you.

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