Now i dont have the scan for hardware changes

Anonymous
2018-11-23T20:24:32+00:00

I am desperately trying to get my camera back. first it came up with a error message. so I came here and someone said to uninstall the camera and restart the computer. I did that and now I cant find the camera icon in device manager. I came back here and asked again. I pretty much got the same reply but they said to go to action and "scan for hardware changes" I don't have that option and now im lost again. I don't get it because other than my firewall which ive since removed I have made zero changes to my computer and my camera was working 2 months ago and now its not. I don't know if there is an automatic update that I don't know about. but I went through the steps if it was updated and still nothing. it said if all else fails call the company that the camera belongs to, but I uninstalled so how am I supposed to know the name of it ?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-11-25T02:50:20+00:00

    hey yes she made me uninstall it and now its gone. it was a bisonpro something. i do have a digital license. yes the intel and NVIDI is there. i cant find the page on the msi site that shows drivers and bios

    okay so i found the page to the bois stuff and just tried downlaoding wizzip but now it says i need an activation code and registration? i did do this in the beginnning?

    (1) I see you recovered your camera in Device Manager...

    (a) The options in the Action menu change depending on what is selected inside Device Manager. If nothing is selected, just "Help" is an option. I suppose you finally clicked something inside the main screen & finally got the option "Scan for hardware changes", & that is what brought your icon back. But, really, a reboot should have done it too. Anyway, glad it is back this much at least.

    (b) But the icon is shaded, so I think you had to "Show hidden icons" for it. The computer thinks the camera has been unplugged. My own General tab looks a lot like yours...

    (c) At the Driver tab & the Driver Details button, is it all the same drivers as mine (except yours will have version 10.0.17134 since yours is Windows 1803)...?...

    (d) I think your drivers will look good, & that something else is going on that causes Windows no longer to detect that the camera is connected. At "START, Settings, System, About", when does it say 1803 was installed...?...

    And did you last use the camera successfully prior to that date? Then, 1803 is a big suspect.

    (2) Forget WinZip. Uninstall it. Windows 10 can open .zip files just fine unaided. At "START, Settings, Apps", scroll down to & click WinZip, then click "Uninstall". I hope it goes away nice. Otherwise, we'll have to look into it.

    (3) Pursue the BIOS & driver updates per my earlier post on page 5. (Speaking of page 5, did you see what Slance310 posted there?) It's possible that updating these drivers could somehow inadvertently nudge the camera back to life.

    (4) Since you have a digital license, you are entitled to upgrade to 1809 for free. Maybe it will see the camera. Let's consider that after your drivers are updated.

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2018-11-24T20:33:21+00:00

    * Merged

    I download the the bois stuff and driver updates on the manufacturers stuff but then it brings up files I don't understand on winzip.

    LauraY1,

    Please stop creating new threads on this issue.

    Your thread is here.

    Now i dont have the scan for hardware changes

    Please stay here and work with those who are trying to help.

    Don

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  3. Anonymous
    2018-11-24T17:08:34+00:00

    Hi,

    Just some advice... Don't pay for anything, except for some assistance from Staples possibly... I don't know what they installed for you...

    If someone is charging for drivers and such, you are looking at someone's corrupt website... There are free alternatives to WinZip... 7-Zip is probably the best...

    Drivers are available from MSI, and the ones that are not are free from the device manufacturer... Even 3rd party sites provide free drivers...

    I don't know what you have in the way of media to Restore To Factory, but the way things sound, that may be the best option... You may be able to purchase any media you need from MSI, or possibly create your own from the factory Recovery Partition if available..

    It sounds like so many changes have been made to the machine that nothing at this point is going to make it "Normal" again except Restoring To Factory condition...

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  4. Anonymous
    2018-11-24T16:27:23+00:00

    Hello Laura.

    I'm Evan and I'll be happy to assist you. One word of advice I will say do not bother to update your bios unless you're experiencing hardware issues or incompatibility. I would say most people do not update their bios if ever.

    Secondly, which drivers are you looking to update? If you're using a laptop I highly suggest you do not use a third party program to download drivers and that you find them on your manufacturer's website.

    Happy updating!

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  5. Anonymous
    2018-11-24T16:10:47+00:00
    1. Please run this administrative command prompt command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    1. Use 7zip and zip the files that appear on the desktop after running the above command
    2. In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop
    3. Add the dxdiag to the zip and post a share link into the thread using one drive, drop box, or google drive

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