Now i dont have the scan for hardware changes

Anonymous
2018-11-23T20:24:32+00:00

I am desperately trying to get my camera back. first it came up with a error message. so I came here and someone said to uninstall the camera and restart the computer. I did that and now I cant find the camera icon in device manager. I came back here and asked again. I pretty much got the same reply but they said to go to action and "scan for hardware changes" I don't have that option and now im lost again. I don't get it because other than my firewall which ive since removed I have made zero changes to my computer and my camera was working 2 months ago and now its not. I don't know if there is an automatic update that I don't know about. but I went through the steps if it was updated and still nothing. it said if all else fails call the company that the camera belongs to, but I uninstalled so how am I supposed to know the name of it ?

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

65 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-11-24T02:40:50+00:00

    Please be more explicit.

    Could you execute the tool ?

    What is your antivirus ?

    >i just did that and now my camera icon is gone again. so now i have to find away to retrieve that again

    Where did you loose it ?

    Did you reboot your pc ?

    Open Camera app and tell me the result.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-11-24T02:37:31+00:00

    i was told to uninstall it again so now the icon for the whole camera is gone again. so now i have to retrieve that again. i tried rebooting my computer but that did nothing

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-11-24T02:36:33+00:00

    i just did that and now my camera icon is gone again. so now i have to find away to retrieve that again

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-11-24T02:32:09+00:00

    This is the site for that model...

    https://ca.msi.com/Laptop/support/GE62-7RD-471CA-Apache#down-bios

    Support For GE62 7RD-471CA Apache

    Scroll the page down a bit, then click the various tabs. Compare driver versions to what is in Device Manager. If greater at the site, first try to update it with Device Manager (search automatically). If that fails, take it from the site. Current BIOS version is in MSInfo32 (ask Cortana). The site has version E16J9IMS.324 (2018-05-29).

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-11-24T02:29:56+00:00

    okay i havent closed it at all. there is a little black spot flashing at the bottom, does that go like a loading bar? because its not moving. i will send a messege when something has happened

    Was this answer helpful?

    0 comments