Now i dont have the scan for hardware changes

Anonymous
2018-11-23T20:24:32+00:00

I am desperately trying to get my camera back. first it came up with a error message. so I came here and someone said to uninstall the camera and restart the computer. I did that and now I cant find the camera icon in device manager. I came back here and asked again. I pretty much got the same reply but they said to go to action and "scan for hardware changes" I don't have that option and now im lost again. I don't get it because other than my firewall which ive since removed I have made zero changes to my computer and my camera was working 2 months ago and now its not. I don't know if there is an automatic update that I don't know about. but I went through the steps if it was updated and still nothing. it said if all else fails call the company that the camera belongs to, but I uninstalled so how am I supposed to know the name of it ?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-11-24T01:53:01+00:00

    Hello,

    I Don't find this model. Are you sure ?

    Please execute this tool https://fichiers2.touslesdrivers.com/Mes_Driver...

    And send me the link of your detection report (the link, not the pictures, I mean the url in your browser when you get the report)

    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Hope this helps, and let me know if you have further problems!

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  2. Anonymous
    2018-11-24T01:41:38+00:00

    MSI GE627RD471CA Apache thank you so much

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  3. Anonymous
    2018-11-24T01:40:22+00:00

    I did the link you sent and the camera still says the error message. I have an MSI GE627RD471CA Apache I tried going on their site and I was stumped

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  4. Anonymous
    2018-11-24T01:21:18+00:00

    Hello,

    What are the manufacturer and model of your PC ?

    Generally you can find drives on the manufacturer website.

    And sure, Don't pay nor use automatic driver updaters.

    For your camera, first check it is allowed in privacy settings.

    Then execute this tool

    http://aka.ms/diag_device

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  5. Martmcd 19,990 Reputation points Independent Advisor
    2018-11-24T01:18:16+00:00

    hi Laura,

    if you could tell us the make and model of the device, I will have a look for you.

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