Now i dont have the scan for hardware changes

Anonymous
2018-11-23T20:24:32+00:00

I am desperately trying to get my camera back. first it came up with a error message. so I came here and someone said to uninstall the camera and restart the computer. I did that and now I cant find the camera icon in device manager. I came back here and asked again. I pretty much got the same reply but they said to go to action and "scan for hardware changes" I don't have that option and now im lost again. I don't get it because other than my firewall which ive since removed I have made zero changes to my computer and my camera was working 2 months ago and now its not. I don't know if there is an automatic update that I don't know about. but I went through the steps if it was updated and still nothing. it said if all else fails call the company that the camera belongs to, but I uninstalled so how am I supposed to know the name of it ?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-11-24T13:14:18+00:00

    no nothiing has worked. im at the point where i want to factory reset. when i first bought this computer i had to pay 100$ for them to set it up. if i factory reset will that take away what they did for 100$ i dont know exactly what they did but i got it at staples. so maybe their site can tell you what programs they installed when i had to pay the 100$ im at a loss and dont want to use my warranty for something that should already be working

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  2. Anonymous
    2018-11-24T12:49:35+00:00

    Hello,

    See if this fix helps you:

    https://www.kapilarya.com/fix-camera-not-workin...

    Let us know if this helps!

    Note: Included link(s) in this reply refers to blog post by a trusted Microsoft MVP.

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  4. DaveM121 933.5K Reputation points Independent Advisor
    2018-11-24T08:49:13+00:00

    Hi Laura

    Your model is the MSI GE62-7RD Apache

    Never pay for device drivers, they are and always will be free. Most drivers are provided from the Windows 10 updates.

    However, like me, you have an MSI and the MSI systems have some very specific software and hardware and the MSI website is the best place to source your Drivers

    The support page for your device is listed below, if you have any trouble locating your drivers, please let me know:

    https://www.msi.com/Laptop/support/GE62-7RD-Apa...

    ________________________________________________________ 

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  5. Anonymous
    2018-11-24T04:51:12+00:00

    (1) Which antivirus scanner did you uninstall? There may be a utility at its site to be more thorough with that. Did Windows Defender turn on automatically? That's all one needs.

    (2) What camera icon disappeared? I hope not the ones in Device Manager...

    That should have returned with a reboot as Patricia said. And the driver is entirely Microsoft for my Dell. I think that is true for your MSI as well since there is no download for it at your site. It gets a version number that is the same as the installed version of Windows.

    (3) I see your version of Windows is 1803 (10.0.17134). After updating BIOS, other firmware, & all drivers at the Apache site, consider upgrading to 1809. Do you have a digital license at "START, Settings, Update & Security, Activation"...?...

    (4) Well, when ready, start with your VGA driver(s). What do you see under Display Adapters in Device Manager? Is there an Intel device as well as an Nvidia device? Your site has these offerings...

    (a) Update the Nvidia driver, if necessary, first trying with the Device Manager Update button (search automatically). If that fails to get it, take it from the site. That one needs to be updated with BIOS. I'm not sure it needs to be first, but seems safer that way.

    (b) Update the Intel driver only if it already shows up in Device Manager.

    (c) Now click the BIOS tab at the site, & update your BIOS.

    (d) I think I would take what is at the Firmware tab, especially if the date is later than the purchase date of your computer...

    Edit: I think I still would want to do it, but see whether this sounds scary...

    https://www.msi.com/files/pdf/EC_Firmware_Update_SOP_for_Windows_EN.pdf

    EC Firmware Update Instruction Windows mode

    (e) Return to the Driver tab, & update the rest of the drivers, if necessary.

    Good luck, & keep us informed.

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