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I recently bought a Nokia Lumina 640 because i want to get some windows phone games for achievents. The first thing i try and download gives me this error.
I have searched and searched and i cant find a definitive answer on what the issue is and how to resolve it. It seems to be some error with my network, but what error? Is it a port thing? What ports does it need?
I did the steps the microsoft website suggests, which were to: manually change my time, manually sync my email, make sure to update my microsoft account, and finally, to reset my phone. None of that worked so i am looking for real answers.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This error usually comes up when there is a problem with the store on the Microsoft side. Usually the problem is resolved in a few days, please do not do anything with your phone, router or any other piece of equipment, no resets or reinstallations will make any difference and you may lose apps which are no longer available in the store. The solution can come only from MS and the only thing you can do is wait, no matter how frustrating it is.
I looked closer into what's actually causing the issue. It seems like the device sends a login request to http://marketplaceedgeservice.windowsphone.com/v9/useraccounts/signin when attempting to download an app. However, the server returns a 403 access denied message for every request. Basically, it's impossible to sign into the store at the moment.
Well, the way is to wait or buy a cell phone with another operating system ... the OTC program does not work on my computer (something about the version, apparently)
Anyway, thanks for the reply.
I need help
I am glad I decided to change to a different company for my phones. It was a headache when I was first using the windows phone and it is still a headache now that i have to use it temporarily. The windows phones simply do not work as they are supposed to. Clearly microsoft has abandoned the millions of windows phone users. I experienced something similar years ago when trying to ship my phone in for repairs but was told that it was not inder warranty, when it still was. So glad to not have to deal with these issues on the daily anymore.