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I recently bought a Nokia Lumina 640 because i want to get some windows phone games for achievents. The first thing i try and download gives me this error.
I have searched and searched and i cant find a definitive answer on what the issue is and how to resolve it. It seems to be some error with my network, but what error? Is it a port thing? What ports does it need?
I did the steps the microsoft website suggests, which were to: manually change my time, manually sync my email, make sure to update my microsoft account, and finally, to reset my phone. None of that worked so i am looking for real answers.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This error usually comes up when there is a problem with the store on the Microsoft side. Usually the problem is resolved in a few days, please do not do anything with your phone, router or any other piece of equipment, no resets or reinstallations will make any difference and you may lose apps which are no longer available in the store. The solution can come only from MS and the only thing you can do is wait, no matter how frustrating it is.
i have same problem. I am from indonesia.
I have 1 or two questions, based on what I know from using PCs since the mid 1980s, and before I'm dismissed I want you to try it or at least explain it to me without being disingenuous as I'm only trying to help.
Did you all have an update to your OS recently?
Can you roll back or restore to a previous state?
Is it possible that the apps you downloaded weren't installing because the HASH wasn't correct?
Unfortunately PC knowledge is not directly transferable to mobile phones, even if they run on an OS which shares the same name with the PC OS but is otherwise quite different.
All issues are reported on WP8.1 devices which cannot be upgraded any further and for which support ended over a year ago therefore no updates have been released for them in the last 18 months.
You can roll back to out of the box factory state, however that will make no difference as proven by several users who wasted their time following uninformed random advice spread over the internet.
The issue has absolutely nothing to do with hashes or corrupt downloads. Your initial observation that the problem occurs every now and then over the last few years and is eventually fixed by Microsoft is correct. Everything else just confuses other users unnecessarily.
One more thing...
If you want to use your phone with Windows, support for 8.1 Windows phone ended in July of 2017.
Microsoft still offers support for 10 on your phones. I am getting the idea that you need to upgrade from 8.1 to 10 to install apps maybe?
Support for Windows Phone 10 is pretty much not there anymore, although some updates do show up occasionally (I'm seeing April)?
But I'm starting to think that your apps may not install until you have the latest OS (10) installed.
Again, don't get upset. Problem solving is a process. Volunteers are trying to figure this out for you. Work with them, it's a two-way process.
my phone has failed to download any apps off window's store.
what might be the problem and how can I fix it.
