Error 805a0193 on WP8.1 devices when downloading/updating apps from the Store - NOW RESOLVED

Anonymous
2018-12-07T12:38:51+00:00

I recently bought a Nokia Lumina 640 because i want to get some windows phone games for achievents. The first thing i try and download gives me this error.

I have searched and searched and i cant find a definitive answer on what the issue is and how to resolve it. It seems to be some error with my network, but what error? Is it a port thing? What ports does it need?

I did the steps the microsoft website suggests, which were to: manually change my time, manually sync my email, make sure to update my microsoft account, and finally, to reset my phone. None of that worked so i am looking for real answers.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
RedSpook-9082 4,765 Reputation points Volunteer Moderator
2018-12-07T19:08:28+00:00

This error usually comes up when there is a problem with the store on the Microsoft side. Usually the problem is resolved in a few days, please do not do anything with your phone, router or any other piece of equipment, no resets or reinstallations will make any difference and you may lose apps which are no longer available in the store. The solution can come only from MS and the only thing you can do is wait, no matter how frustrating it is.

Was this answer helpful?

200+ people found this answer helpful.
0 comments

526 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-12-10T16:32:50+00:00

    We would like at least to hear some comments from Microsoft regarding the situation. Is the Store down forever and we need to buy new phones or this is temporary error and it will be fixed? Ignoring millions of users is not good thing.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. RedSpook-9082 4,765 Reputation points Volunteer Moderator
    2018-12-10T16:26:14+00:00

    I try to repeat this as often as I can - there is nothing any user can do to fix the problem, so there is no need to do anything on your phones, no resets, no reinstalling of firmware will make any difference. This type of outage has happened before and usually has been fixed within a few days, so everyone just needs to wait.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2018-12-10T16:11:26+00:00

    error code 805a0193, keep getting this error on both my nokia 625 & 635 mobiles, tried all suggestions,

    Help please microsoft

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-12-10T16:09:07+00:00

    como cuanto se tardarian en resolver el problema

    Was this answer helpful?

    0 comments