Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous
2018-11-09T16:40:00+00:00

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

Windows for home | Windows 10 | Windows update

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Anonymous
2018-12-10T21:21:26+00:00

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad  DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED  OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA  for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft 

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue 

having pointed out their own criteria for bitlocker  he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed 

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

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  1. Anonymous
    2018-12-23T20:51:19+00:00

    Beverley

    Thanks, will give it a go myself as well, will keep you posted.

    Have a great Xmas and a Happy New Year.

    Paul

    HI PAUL

    Three of us all with the same issue have tried the Lenovo work round has not worked for any off us and we all checked what each other did to the LETTER

     HAVE SENT A REPLY TO LENOVO TELLING THEM

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  2. Anonymous
    2018-12-24T06:22:18+00:00

    Hi Paul,

    Thank you for replying.

    As the BitLocker is an ongoing issue for many users, I suggest you to boot Windows from a USB, backup the user data, and completely reinstall Windows 10 and restore them once you reinstall Windows 10.

    Note: Please note that you will lose all your applications; however, you can save your user data like documents, pictures, videos, photos, etc., onto your USB.

    So, follow the below steps to back up the user data from your computer onto a USB using Command Prompt.

    Before following the below steps, make sure you have 2 USB drives, one to create Windows 10 bootable media (you need at least 8 GB) and another USB to back up the user data. The second USB space should be more depending on the data that you have on your computer.

    Step 1:

    Create Windows 10 bootable USB by following How to create Windows 10 installation DVD/USB flash drive Step-by-Step Guide.

    Step 2:

    Once you create bootable USB, plug the USB to your computer and boot from the USB by following Boot From USB. In this link, follow the steps until you get the Install now screen and click on Repair your computer.

    Step 3:

    Once you click on Repair your computer and on the Choose an option screen, click on Troubleshoot > Advanced options > Command Prompt.

    Step 4:

    Once the Command Prompt is up and running, type notepad in the Command Prompt and Notepad will be launched, so at this point, plug in the second USB, where you want to copy and paste the user data from your computer to the USB (you can toggle the Command Prompt and Notepad by pressing the Alt and the Tab key from your keyboard).

    Step 5:

    Again, toggle to Command Prompt and type notepad again (at this point, there will be 2 notepad windows and 1 Command Prompt window).

    Step 6:

    So, toggle to either of Notepad's and click on File > Open. Then, locate to the folder, where the user data is and copy the folder by pressing the Ctrl and the C key from your keyboard (you will be able to copy only one file/folder at a time).

    Step 7:

    Once you copy a file/folder, toggle to other Notepad and click on File > Open. Then, open your second USB and paste the file/folder that you copied by pressing the Ctrl and the V key from your keyboard (you will not see the user interface while the copy and pasting is going on, you need to check the size of the USB drive, whether it is filling up and it will take a lot of time to copy and paste the data, so please don’t unplug or turn off the computer, while the progress is going on).

    Step 8:

    Do the same thing for all the files and folders that you want to copy and paste onto your USB drive.

    Step 9:

    Once you are done with this, unplug the second USB, where your user data is saved now and follow Clean Install Windows 10 to do a Clean Installation of Windows 10.

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  3. Anonymous
    2018-12-24T08:53:46+00:00

    My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

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  4. Anonymous
    2018-12-24T22:45:57+00:00

    hi MR KHAN

    Thank you for your input regarding the bit locker issue as the Lenovo idea 100s. and 111by do not have the option to go into any command keys f2 f11 f12 while the boot locker is on you cannot boot from any thing this I have already  confirmed with 4 of your agents and many times with LENOVO the issue is with the upgrade kb4462919 oct 9 2018 which in my MICROSOFT ACCOUNT TURNED  BIT LOCKER ON WERE THE DAY BEFORE IT WAS SET TO OFF I RAISED THIS ISSUE

    my case number is still open  number <Edited By Moderator> please read  MICROSOFT ENCRPTION OPERATION  QOUTE

    in order for bit locker to encrypt the volume holding the operating system at least two formatted volumes are required

    THE 100S DOES NOT HAVE A PARTION ONLY THE ONE SO NOW YOU HAVE PUT IT ON SURELY YOU CAN TAKE IT OFF LIKE YOU DID EARLIER IN THE YEAR ALSO WHY CANNOT I CHANGE MY MICROSOFT ACCOUNT TO OFF

    AND ANY LOSS OR COST OF REPAIR SHOULD BE FREE TO ALL AFFECTED  PARTIES.

    PLEASE NOTE THIS IS THE SECOND UPDATE THAT HAS AFFECTED MY FAMILY I PAID FOR THE FIRST ONE DO NOT AGREE I SHOULD PAY FOR THIS

    PLEASE COME BACK ASAP SO WE CAN GET ON

    REGARDS BRRPAGE

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