Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous
2018-11-09T16:40:00+00:00

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

Windows for home | Windows 10 | Windows update

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Anonymous
2018-12-10T21:21:26+00:00

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad  DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED  OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA  for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft 

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue 

having pointed out their own criteria for bitlocker  he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed 

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

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  1. Anonymous
    2018-12-22T20:51:09+00:00

    Hi Beverley

    Thanks for keeping me informed, you seem to be getting more info than I have managed. Did these steps work for you?

    Paul

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  2. Anonymous
    2018-12-22T21:11:09+00:00

    hi paul

    have made bootable windows usb downloaded all Lenovo instructions still trying to completely drain battery 

    small update from Microsoft usa  relooking at the Microsoft account issue and I have asked them will the Lenovo work round bypass the account block  it might be if the Lenovo thing works you might have to set up a new account which might solve it will keep you updated 

       have a merry xmas  and new year

    regards BEVERLEY please note it is MR

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  3. Anonymous
    2018-12-22T21:22:18+00:00

    Beverley

    Thanks, will give it a go myself as well, will keep you posted.

    Have a great Xmas and a Happy New Year.

    Paul

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  4. Anonymous
    2018-12-22T21:45:11+00:00

    HI PAUL

    when you drain your battery keep restarting and you should finish up with no start up lights coming on leave it for about wo hours then try start up if you get no lights I assume battery now drained this took me 6 hours

    regards beverley

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