Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous
2018-11-09T16:40:00+00:00

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

Windows for home | Windows 10 | Windows update

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Anonymous
2018-12-10T21:21:26+00:00

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad  DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED  OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA  for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft 

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue 

having pointed out their own criteria for bitlocker  he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed 

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

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  1. Anonymous
    2018-12-16T23:03:37+00:00

    did they explain how they got around the encryption issue  if not is it possible to find out I thing LENOVO

    DELL TOSHIBA WOULD PAY A FORTUNE PC WORLD NO CLUE AT ALL

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  2. Anonymous
    2018-12-17T06:58:18+00:00

    Hi beverleeypage

    Thanks for update. I am in touch with Lenovo every week, just waiting for this weeks reply. Last week they said

    "We are still exploring possible solutions. At the moment we are still running some tests before instructing customers on how to perform them just to avoid causing further damage to the device."

    Will keep you informed.

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  3. Anonymous
    2018-12-18T16:55:41+00:00

    I have Lenovo Ideapad 100s and i have the same problems for 4 days. Only one day i did not use my laptop and when i tried to shut it on i saw this blue screen “bitlocker recovery” . I brought my laptop to laptop service but no one could fixed it. My disk C which has all my datas is locked and i even can not format it!!! What should i do, who to blame??

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  4. Anonymous
    2018-12-18T17:29:58+00:00

    hi RamazanParmaksiz

    I think this will be a waiting game for MICROSOFT AND LENOVO for them to sort the issue out nothing we can do until they work it out

    basically  they are blaming each other and I have been told by both they are trying to sort it out .

    there are other makes of laptop that are having the same issue this came about after an update from MICROSOFT SWITCHED ON BIT LOCKER

    on these machines LENOVO at this stage don t even know how this can even happen but it would appear MICROSOFT reversed an earlier update

    which turned BIT LOCKER OFF as you will see if you log into your MICROSOFT ACCOUNT you cannot change it to off

    if you have read the posts in the community you will see where we are will not hurt if you email or report it to both companies the more that push the better chance we might have of getting our data back

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