Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous
2018-11-09T16:40:00+00:00

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

Windows for home | Windows 10 | Windows update

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Anonymous
2018-12-10T21:21:26+00:00

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad  DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED  OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA  for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft 

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue 

having pointed out their own criteria for bitlocker  he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed 

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

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  1. Anonymous
    2019-03-25T23:26:37+00:00

    Has anyone had any luck getting Microsoft to solve this issue?

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  2. Anonymous
    2019-02-14T13:29:06+00:00

    hi paulw656

    have sent this text via micosoft support

    Having spoken to you today and you passed me through to a Lenovo agent

    We went through all things t o try and resolve issue but after checking in more detail this model does not have a portioned hard drive or boot from usb option

    Which I did explain to you before several times so as the agent from Lenovo said they don’t even know how you got bit locker to activate as laptop does not meet your own criteria a copy of which is attached to this email and we are back to Microsoft to sort the issue out now three months on .This is clearly a major issue for us .and I don’t understand how when you do an update you suspend bit locker for the update  to activate, Also I pointed out to you that a large update could also trigger bit locker to enable ,Bearing all this in mind I THINK I WILL BE LOOKING FOR SOME FINANCIAL  COMPENSATION  AS I AM GOING TO HAVE TO PURCHASE ANOTHER MACHINE THAT WORKS

    Also over the past two years Microsoft have suspended/switched off /switched on bit locker PLEASE DO IT ASAP

    REGARDS BRRPAGE

    SENT /14/02/2019 TO MICROSOFT SUPPORT CASE NUMBER WITH HELD FOR SECURITY TO Microsoft support agents name with held for security

    BitLocker Requirements

    It is important to understand the following BitLocker requirements before you implement BitLocker on your computer. These requirements are fairly minimal and an average user is likely to easily implement them on his/her computer.

    Hardware

    TPM v1.2 Chip - If you have a computer that you purchased in the last few years, chances are that it includes a Trusted Platform Module (TPM) chip. This is common on most laptops these days. To properly secure your Windows computer with BitLocker, Microsoft recommends you use TPM version 1.2 or later. If you are not sure whether your computer has a TPM chip, type tpm.msc in the Windows search box to load TPM Console. It will show you the TPM if it exists, otherwise you will see a message Compatible TPM cannot be found. Support for USB – Your computer must support booting from a USB flash drive. If you don’t have a TPM chip, you can still use BitLocker Drive Encryption with a USB flash drive. For example, if you have a Windows 10 desktop computer that doesn’t have a TPM chip, you can use the USB flash drive to save the BitLocker recovery key. You will insert the flash drive when the computer is started or resumed from hibernation and it will unlock the computer for you.

    NOTE: BitLocker doesn’t support Dynamic Disks. Dynamic disks are very rare and if you don’t know what a dynamic disk is, chances are that you have not converted your Basic Disk to a Dynamic Disk.

    Software

    No Additional Software Required – BitLocker is integrated into the Windows operating system and therefore doesn’t require any additional software.

    Partitions

    Because pre-startup authentication and system integrity verification must take place on a partition other than the encrypted operating system drive, BitLocker requires that your computer has at least two partitions:

    1. An operating system partition (usually drive C) that is formatted with NTFS.
    2. A system partition that is at least 350MB. This is where Windows stores files needed to load Windows at boot. The system partition must not be encrypted and should also be formatted with NTFS for computers that use BIOS firmware and with FAT32 for computers that use UEFI-based firmware. This drive is often hidden in Windows Explorer. You can configure one or more partitions for your data (drive D, E, etc.) and enable BitLocker on them.

    Administrative Access

    lets see what happens now regards brrpage

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  3. Anonymous
    2019-02-12T16:59:25+00:00

    I had a heck of a time figuring out how to get past it myself until I did some research and learned that if I pressed the Novo button it would give me a menu... then going to System Recovery ---> Advanced, which took me to where I could go to a command prompt. That, at least, let me format the hard drive. Of course then all the other crap started happening.

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  4. Anonymous
    2019-02-12T16:41:04+00:00

    claire ni

    hi thanks for post but as all machines cannot get past the bitlocker recovery key issue you cannot go into anything to make any changes

    thank you

    beverley

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