Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous
2018-11-09T16:40:00+00:00

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-12-10T21:21:26+00:00

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad  DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED  OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA  for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft 

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue 

having pointed out their own criteria for bitlocker  he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed 

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

Was this answer helpful?

6 people found this answer helpful.
0 comments

99 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2019-08-07T14:44:41+00:00

    Have you heard anything new from Lenovo and/or Microsoft to fix this BitLocker conundrum?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-07-23T12:55:38+00:00

    Did exactly the same thing. Will never buy another Lenovo. POS.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2019-07-22T16:10:54+00:00

    Hi.

    I have been having the same problem.

    I have the Bitlocker Recovery Key, but it only allows me to use the numeric keys and not the alphabetical keys.

    Please could someone assist me in what i could do to sort this issue out.

    I tried for a couple of months, reformatted the HD, did hours of research. I was all set to reinstall Win 10 (if yours didn't come with a manual like mine, the key is built into the BIOS from what I've read) but had so many issues (including no keyboard use available) that I gave up. I'd say it's worth the money to have a shop reinstall Windows for you. I don't and I have my desktop PC anyway, so my IdeaPad is now just gathering dust. That's just my opinion though :o)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-07-22T09:54:04+00:00

    Hi.

    I have been having the same problem.

    I have the Bitlocker Recovery Key, but it only allows me to use the numeric keys and not the alphabetical keys.

    Please could someone assist me in what i could do to sort this issue out.

    Was this answer helpful?

    0 comments