Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

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Anonymous

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue

having pointed out their own criteria for bitlocker he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

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Anonymous

2019-08-10T19:00:15+00:00

If the builtin keyboard and touchpad are not working, I've read that others have connected a USB keyboard and mouse to the computer to get working input devices.

Then, they would download the Intel Platform Driver from Lenovo's support web site - that is, once you get past the BitLocker Recovery screen and have Windows running again.

What software caused the bootup process to flag that BitLocker recovery is necessary on a non-BitLocker enabled - never encrypted hard drive anyway?

I didn't even think you could use BitLocker on a computer running the Windows 10 Home operating system.

BitLocker was an additional feature only available in Windows 10 Professional.
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Anonymous

2019-08-08T17:50:22+00:00

sorry it became part of text get on to lenovo for a recovery usb stick there maybe a charge if machine is within warranty you do digital download if out of warranty get lenovo to get you recovery usb you lose every thing but get a working machine again keep on at lenovo

hope it helps lenovo can sort it

regards beverleypage
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Anonymous

2019-08-08T17:37:05+00:00

I'm interested but I don't see the link you mentioned.
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Anonymous

2019-08-07T15:22:06+00:00

hi supplyrabbiit 402

i am sending llink which worked for me you order a recovery usb stick from lenovo there could be a charge so you need to push the fact it has been going on since oct 2018 if your machine is out of warranty the lenovo system will not let you order it you will have to go through an agent i just kept on and on and got one

o order recovery media, either Digital Download (download files and create Recovery Media USB key by customers) or USB Recovery key (Lenovo ships to customers)

you lose all that is on machine but you get machine working

regards beverleypage
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