Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous
2018-11-09T16:40:00+00:00

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-12-10T21:21:26+00:00

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad  DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED  OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA  for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft 

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue 

having pointed out their own criteria for bitlocker  he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed 

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

Was this answer helpful?

6 people found this answer helpful.
0 comments

99 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-11-15T12:43:14+00:00

    does changing the ssd fix the problem

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2018-11-13T18:34:11+00:00

    I have already tried the above solution with an agent on the phone, which did not work. After talking to Lenovo today they have told me that other companies, Dell & HP, are also having the same problem after the update. They are saying it is definitely an update issue. To be honest I really don't care whose fault it is I just want it fixing. I did come across this online though :

    "Microsoft plans to fix the Bitlocker bug, which deactivates the function during update installation, with a patch scheduled for November 2018."

    https://borncity.com/win/.../windows-10-v1803-fix-for-bitlocker-bug-in-nov-2018/

    1. Cached

    Is this just a coincidence, that when a fix for one issue is released, I can't access my computer because of a similar issue?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2018-11-10T12:19:35+00:00

    Hi Paul,

    Thank you for writing to Microsoft Community Forums.

    Are you using a Local Account or a Microsoft Account?

    This issue is usually not caused by a Windows Update but rather a BIOS/Firmware update delivered through Windows Update or other OEM Channel.

    Try the below steps and see if this helps.

    Before trying the below steps, you may want to Find your BitLocker Recovery Key.

    It might be that the Secure Boot has been disabled and some BIOS updates have caused this to happen, so follow the below steps and toggle the UEFI Secure Boot in BIOS.

    NOTE: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

    Step 1: Restart your computer and look for a message on the boot screen just before or after the manufacturer logo appears and press the Fn + F2 keys from your keyboard to enter the BIOS Settings.

    Note: The key to enter the BIOS Settings varies, so I would suggest you to refer the manufacturers manual to look for the correct key.

    Step 3: Inside the BIOS Settings, look for a tab called Boot and select that page.

    Note: Depending on the BIOS manufacturer, this page could be Boot, Advanced, Startup, etc.

    Step 4: Inside the Boot tab, look for a setting for UEFI Secure Boot and toggle the Secure Boot Setting to Enabled and attempt to restart the computer and check for the issue.

    Note: Each BIOS could have a different name for this. These are the keywords to look for: UEFI, Secure Boot, Legacy Boot.

    Hope it helps.

    Let us know if you got the help you needed by clicking Yes or No.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments