Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous
2018-11-09T16:40:00+00:00

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

Windows for home | Windows 10 | Windows update

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Anonymous
2018-12-10T21:21:26+00:00

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad  DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED  OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA  for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft 

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue 

having pointed out their own criteria for bitlocker  he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed 

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

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  1. Anonymous
    2019-01-10T01:02:15+00:00

    Was the shop able to to get your machine running?

        My Ideapad 100s was also a victim to this upgrade, even though I knew from experience to always keep Auto Updates turned off...did not help this time, I guess in WIN 10 they can control most any setting you change.

       I followed the tip to create a bootable USB and it stopped recovery after a few steps with error "Drive not formatted NTFS"...when I try to format, throws same error. Now on power up it says "No bootable device".  As a retired Software Engineer & IT guy  I have been fighting Microsoft since the pre-windows era, they have cost my clients tens of thousands. Has anyone started a class action suit on this BitLocker yet?

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  2. Anonymous
    2019-01-07T23:36:28+00:00

    Just thought I would let you know I could not wait for months for this to be fixed, and have no idea how you all are so patient.

    I have taken it to the shop for a reinstall, $135 which should not have to be spend but no idea what else to do.

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  3. Anonymous
    2019-01-04T18:47:54+00:00

    Hi Beverleypage.

    Thanks for keeping me up to date. As soon as I hear anything back from Lenovo I will get in touch. Sent off a 'few' emails, still waiting for replies, should hear back early next week otherwise....

    I am contacting them at least once a week so I should imagine they are getting a bit fed up, but there is one way to stop me and that is to SORT IT.

    Getting more than a little frustrated, I must admit.

    Happy New year to you.

    Paul

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  4. Anonymous
    2019-01-04T09:51:36+00:00

    hi paul w656

    just to let you know have been again onto Microsoft uk for about 3 hours trying to get a resolve to issue went round in circles have now contacted Microsoft head office USA to see if I can get issue solved  LENOVO still say all down to MICROSOFT AND ARE WAITING FOR A PATCH

    how this will work on a

    locked machine with no other way to boot into windows have now tried everything suggested by both parties nothing works for me or the others round me 

    on a separate thing if you now go into your MICROSOFT ACCOUNT THAT IS LINKED TO MACHINE IT HAS ALL CHANGED FROM 28/11/2018

    you used to have a status bar that has now gone 

    have you had any luck your end

    regards brrpage

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