Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous
2018-11-09T16:40:00+00:00

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

Windows for home | Windows 10 | Windows update

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Anonymous
2018-12-10T21:21:26+00:00

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad  DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED  OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA  for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft 

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue 

having pointed out their own criteria for bitlocker  he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed 

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

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  1. Anonymous
    2019-01-26T06:25:47+00:00

    hi barbaraallen -Guthrie

    did the repair shop sort your machine out I would love to know

    regards beverley page

     

    Hi Bev sorry for the delay I was waiting for it to be executed, 3 weeks later I have it back and yes our computer shop was able to reload Windows 10, and I have now saved and resaved the Bit Recovery Key.

    Barb

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  2. Anonymous
    2019-01-26T06:04:56+00:00

    ndows automatic update in Nov 2018 caused bitlocker to appear. tried to reset the pc bitlocker still apears. Rang Lenova helpline, they say it is windows - mircosoft issue and they cant help. I dont care about the data on the pc, i just want to format it and reload win 10,

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  3. Anonymous
    2019-01-26T01:36:34+00:00

    The local computer repair shop called today and said they had my Ideapad up & running. As per my last post I had down loaded the  Windows recovery setup and ran it, but error stated that it could not format the drive because it was encrypted...then it rebooted and reported  boot sector no longer present.

    The guys at the shop went in thru the command prompt, wiped the disk, and reloaded Win 10. I think they are paying a fee for the "real" microsoft support. Fortunately I had it set up to store my work on the Sim card...Unfortunately it will not access the card reader anymore...something about no new driver available. But the data is safe and readable on any other device. They said they have seen several of these bitlocked and it was an "easy fix".... any IT person should be able to do this (except me) .... charged me their standard "clean up" fee of $55 USD.

    The Win 10 activation code is apparently burned into the BIOS chip, so no extra fees or codes required. I will collect the thing in the morning and try to get Office loaded back on.

    Hope this helps...

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  4. Anonymous
    2019-01-25T16:45:31+00:00

    hi 

    FrankDebelevich

    further to my earlier post I have found out  that  the hard drive can be changed but in fact is not the item that is causing the issue it is the tpm chip that is part of the motherboard and costs more to buy than a new laptop

    regards brrpage

    now looking to see if that can be removed

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