Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous
2018-11-09T16:40:00+00:00

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-12-10T21:21:26+00:00

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad  DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED  OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA  for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft 

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue 

having pointed out their own criteria for bitlocker  he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed 

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

Was this answer helpful?

6 people found this answer helpful.
0 comments

99 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-01-13T14:54:21+00:00

    Hi Paul,

    I guess by the time mine was bought they stopped sending the booklet with it :o( They included a .pdf manual preinstalled. Nice of them lol.

    I can't even get into the troubleshoot screen so I'm rather SOL I'm afraid. Lenovo really should lean on Microsoft about this because of all their frustrated customers!

    I miss the days when it was easy to do all the work myself... easily replacing harddrives, video cards, fans, etc... OWNING a hard copy of the operating system and software! Oh well... progress! I'm sounding my age :o)

    Thanks for your effort!

    ~Claire

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2019-01-04T18:47:54+00:00

    Hi Beverleypage.

    Thanks for keeping me up to date. As soon as I hear anything back from Lenovo I will get in touch. Sent off a 'few' emails, still waiting for replies, should hear back early next week otherwise....

    I am contacting them at least once a week so I should imagine they are getting a bit fed up, but there is one way to stop me and that is to SORT IT.

    Getting more than a little frustrated, I must admit.

    Happy New year to you.

    Paul

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2019-01-04T09:51:36+00:00

    hi paul w656

    just to let you know have been again onto Microsoft uk for about 3 hours trying to get a resolve to issue went round in circles have now contacted Microsoft head office USA to see if I can get issue solved  LENOVO still say all down to MICROSOFT AND ARE WAITING FOR A PATCH

    how this will work on a

    locked machine with no other way to boot into windows have now tried everything suggested by both parties nothing works for me or the others round me 

    on a separate thing if you now go into your MICROSOFT ACCOUNT THAT IS LINKED TO MACHINE IT HAS ALL CHANGED FROM 28/11/2018

    you used to have a status bar that has now gone 

    have you had any luck your end

    regards brrpage

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2018-12-29T04:06:34+00:00

    My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

    Hi Beverley I just opened my laptop to the same issue, did the last fix work for you at all?

    What a mess, I also own a Dell and now scared to even open it, in case it updates :-(

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments