Lenovo 100s ideapad Bitlocker problem after Windows update Nov 2018.

Anonymous
2018-11-09T16:40:00+00:00

My Lenovo 100s got a Microsoft update on 2/11/18. Since restarting I get the bitlocker blue screen asking me to enter the recovery. I never set one up, was never asked to set one up, so don't have one. Been backwards and forwards with Lenovo, who say they are working on the problem and have now said it is a problem for Microsoft to sort out. Contacted Microsoft who have said it is a hardware problem for Lenovo to sort. Please can someone just help to sort it out.

Windows for home | Windows 10 | Windows update

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Anonymous
2018-12-10T21:21:26+00:00

re the issue with Lenovo 100s and bit locker having been onto Lenovo and Microsoft to get issue resolved

first speaking with LENOVO they confirmed it is a Microsoft issue 100s Ideapad  DOES NOT HAVE TPM CHIP INSTALLED NOR IS THE HARD DRIVE PARTIONED  OR A SEPERATE BOOT OPTION IF YOU READ MICROSOFT OWN CRITERIA  for bit locker to be enabled THE MACHINE NEEDS THESE also as bit locker is Microsoft 

not LENOVO . Having now spoken to a Microsoft agent in the U S A he now agrees that it is their issue 

having pointed out their own criteria for bitlocker  he agreed beyond his pay grade and would force it up the line

I pointed out also two days before the update KB4462919 within my Microsoft account where you are supposed 

to find this key my setting was off it now shows on not changed by me so why cannot the Microsoft accounts be rest to off by default like the update did earlier in year .I have written in disgust to Microsoft AS THIS IS NOW THE SECOND TIME UPDATES HAVE CAUSED ISSUES WITH LAPTOPS WITHIN THE FAMILY AND WE NEED ANSWERI AGREE CORPARTIONS NEED BIT LOCKER I DONT

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  1. Anonymous
    2019-07-23T12:55:38+00:00

    Did exactly the same thing. Will never buy another Lenovo. POS.

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  2. Anonymous
    2019-04-13T17:01:41+00:00

    Hi juanh2.

    Thanks for the update. I have finally given up trying to get microsoft to sort the problem, the saying "chocolate fire guard" comes to mind.

    In the end I took my laptop to a 'computer clinic'. He is microsoft certified and it wasn't an easy fix, he told me a lot of technical stuff which, tbh, went totally over my head. The result, though, is that I have my laptop up and running, lost all my data, but that was not a primary concern.

    Will be conatacting microsoft again to complain as they were aware of the bugs in the update, but still carried on with it then denied, initially, that the problems with the laptops were anything to do with them.

    I will ask the PC bloke what he did when I next see him, but if you want to contact him yourself you can at www.MendPC.net

    Will let you know though if I get any reply from my complaint to micrsoft.

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  3. Anonymous
    2019-03-26T07:26:36+00:00

    HI Juanh2.

    No, Microsoft just don't care. I have spoken to a 'Microsoft approved repairer' and he has told me that the update that caused all this was started to be rolled out, but then they found there was a problem with it so they halted the update, then resumed a few weeks later.

    The person who is looking at my laptop is a 100% certain that it is microsofts issue, but like I said they just don't seem to be bothered in putting it right. The update they released created the bitlocker issue and it is not an easy fix as you can't reinstall the operating system from the bios. I will have to wait and see if it can be fixed and will update everyone once I know.

    In the meantime there is absolutely no way that I am purchasing or using Microsoft products in the future as they have proven without a doubt that they do not care about their customers.

    Sorry I don't have any better news.

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