Accidentally Uninstalled Biometric using Device Manager and its not coming back

Anonymous
2019-01-10T04:37:08+00:00

Hello,

I seem to have permanently deleted the "biometric devices" category in the Device Manger. Windows Hello using a biometric device no longer works. 

I have a home built desktop with a Mouse Cm-01a Window Hello camera. It was working very well for about a year. Some combination of the 1809 update and new AMD Graphics Card Drivers stopped it from working consistently.

I began trying to roll back graphics card drivers and do other troubleshooting. I even performed a recovery and it did not solve the issue. I read that I could uninstall the camera and have Windows reinstall the drivers. When this didn't work, I attempted to uninstall biometric devices and have it reinstall the divers. Unfortunately this category has never returned.

Now my Window Hello setting in Sign-in options says "Face and fingerprint recognition are not available on this device".

I have tried a lot of the steps you would see from other troubleshooting sites (edit group policy settings, restart the Windows Biometric Service), but no luck. 

I'm at my wits end here. I would rather not have to do another restore (that state wasn't working perfectly well as it was). Perhaps I have to do a Repair Install. Let me know if I have any other options (or if I just need to bite the bullet). Thanks!

Here are some system stats:

Processor: Intel i5-4690

RAM 16 GB

OS: Windows 10 Pro

Version: 1809

Build: 17763.253 (I am in the release preview track)

GPU: Radeon RX 580 Series (XFX brand)

Radeon Software Version: 18.40.21.06

Edit: Some of the responses have asked that I contact the manufacturer. Unfortunately, that would be me since this is a home-built desktop. I will see if I can find anything through Intel or ASRock (motherboard manufacturer).

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2020-04-10T01:46:18+00:00

    You are a genius thanks a lot it solved my problem perfectly. god bless you

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  2. Anonymous
    2020-04-21T03:55:59+00:00

    Hello everyone,

    I did a lot of things for fix this problem. It's all about Windows Biometrics Plugin.

    C:\Windows\System32\WinBioPlugIns\FaceDriver. Go to this folder and right click the HelloFace.inf file and click install. WHen you do this, Wİndows opening the plugin and install the Windows Hello Biometrics device.

    I hope this fix your issue!

    I went and installed it a couple of times but nothing changed. I've also restarted my laptop as well. Hope you can help with other ways to fix the issue.

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  3. Anonymous
    2020-04-21T04:19:01+00:00

    Have you gone to Device Manager and at the top did "Scan for hardware changes"

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  4. Anonymous
    2020-04-21T05:43:05+00:00

    Yes I have tried that. Still didn't bring it back :(

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  5. Anonymous
    2020-04-21T05:50:16+00:00

    Have you shut down and rebooted the computer and then checked?

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