Accidentally Uninstalled Biometric using Device Manager and its not coming back

Anonymous
2019-01-10T04:37:08+00:00

Hello,

I seem to have permanently deleted the "biometric devices" category in the Device Manger. Windows Hello using a biometric device no longer works. 

I have a home built desktop with a Mouse Cm-01a Window Hello camera. It was working very well for about a year. Some combination of the 1809 update and new AMD Graphics Card Drivers stopped it from working consistently.

I began trying to roll back graphics card drivers and do other troubleshooting. I even performed a recovery and it did not solve the issue. I read that I could uninstall the camera and have Windows reinstall the drivers. When this didn't work, I attempted to uninstall biometric devices and have it reinstall the divers. Unfortunately this category has never returned.

Now my Window Hello setting in Sign-in options says "Face and fingerprint recognition are not available on this device".

I have tried a lot of the steps you would see from other troubleshooting sites (edit group policy settings, restart the Windows Biometric Service), but no luck. 

I'm at my wits end here. I would rather not have to do another restore (that state wasn't working perfectly well as it was). Perhaps I have to do a Repair Install. Let me know if I have any other options (or if I just need to bite the bullet). Thanks!

Here are some system stats:

Processor: Intel i5-4690

RAM 16 GB

OS: Windows 10 Pro

Version: 1809

Build: 17763.253 (I am in the release preview track)

GPU: Radeon RX 580 Series (XFX brand)

Radeon Software Version: 18.40.21.06

Edit: Some of the responses have asked that I contact the manufacturer. Unfortunately, that would be me since this is a home-built desktop. I will see if I can find anything through Intel or ASRock (motherboard manufacturer).

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2019-11-01T10:37:37+00:00

    Brother Thank You So Much!!!!!!!!!!

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  2. Anonymous
    2019-11-01T11:39:38+00:00

    I assume you mean scan for new hardware in device manager? You need to highlight (click on) your computer (the top item) in device manager, then the scan option will show up in the Action menu.

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  3. Anonymous
    2019-11-01T18:17:12+00:00

    At the top of Device Manager there is an icon that looks like a monitor.  That is the scan icon.

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  4. Anonymous
    2019-11-18T17:21:53+00:00

    I have tried this, however, when I did a scan in device manager, biometric devices did not show up and nothing changed. I have tried installing the inf file in both locations provided, however, it resulted in no changes.

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  5. Anonymous
    2019-11-27T00:24:22+00:00

    hello Deniz, 

    I followed your instruction and found the page. I only have three options ( attaching image. 

    both the folders don't give an option to install.

    I accidentally uninstalled he biometrics while trying to get windows hello to work again after I reinstalled the windows

    please if you could kindly let me know if this wont work for me, is there any other option?

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